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IBM Security UX Researcher in AUSTIN, Texas


IBM Security is looking for UX Researcher who has a passion for unearthing human insights to guide the design of an offering. You will help provide actionable and meaningful data-driven insights that represent the voice of multiple users. You will collaborate across development, design, and marking teams to evaluate current, and future user needs that help to improve product definition and drive business goals. You are a passionate, curious, and self-driven team player.

Your Role and Responsibilities

In the role of a UX Researcher you will develop a well crafted research plan with clear research objectives.

Your responsibilities will include the following:

  • Write usability research screeners and discussion guides.

  • Recruit targeted end-user for specific research studies.

  • Help develop and implement quantitative surveys.

  • Conduct stakeholder and client interviews.

  • Extract insights about users' behaviors from web instrumentation tools.

  • Translate user insights into actionable recommendations for the product team.

  • Collaborate with other researchers in Security to improve practices and cross-pollinate information to bring our products closer together.

  • Craft personas and other "information radiators" (e.g. journey maps) to communicate insights across the design and development teams.

  • Present design research findings to the larger team in a clear and organized fashion.

  • Work closely with the product team to identify research objectives that help support overall business strategy.

  • Establish and implement an overall research strategy.

Required Technical and Professional Expertise

You will be successful in this role if you have the following:

  • Experience in successfully driving strategic and tactical research.

  • Excellent written, verbal communications, storytelling, and documentation skills.

  • Enjoy working in a fast-paced, highly dynamic, rapidly growing environment.

Preferred Technical and Professional Expertise

  • Technical background.

  • Proficient in Design Thinking methodologies.

  • Experience leading a workshop for clients and stakeholders.

About Business Unit

IBM is a leading provider of enterprise security solutions. Named by industry analysts as a leader in 12 security market segment categories, IBM Security is a multi-billion dollar business that is rapidly growing. In an industry focused on building walls, IBM Security is focused on creating an open, connected security ecosystem that leverages AI and cloud to help clients improve compliance, stop threats, and grow their business securely.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.