Realogy Holdings Corporation Product Specialist - Remote in Austin, Texas
Product Specialist - Remote
The Product Specialist is an expert for the product inventory within their domain. They are second level support for all issues that cannot be resolved by level one for these products. The Product Specialist is responsible for providing direct assistance and support to sales agents and employees to effectively utilize their specific digital marketing tools and platforms. This position will also support product managers with rollouts of new marketing technology, as well as ongoing product assistance – including maintenance of Help Center content, VOC follow-up and reporting.
ESSENTIAL DUTIES & RESPONSIBILIEITES
Develop an expertise in assigned product portfolio that encompasses functionality, integration, common problems/resolutions, support resources (internal and external), and high-level roadmap
Act as the central point of support for their assigned Product teams in bringing all escalated user issues and problems to a successful resolution that exceed user expectations
Coordinate with Help Desk, Product Generalists, and Product Owners to manage and solve escalated Help Desk tickets on a national level
Support Product Managers in managing rollouts/launches of new products and major releases and promoting products/marketing initiatives
Assist Product Managers with VOC follow-up and reporting
Maintain content of relevant products within the Help Center including FAQs, resources, release notes
Provide clear support to agents using our company tools to help the agent build their business from a marketing perspective
Serve in critical quality assurance role on relevant product suite
Assist Product Managers in conducting product training, demos, informational sessions, stakeholder reviews, etc., as needed
Assist with other duties as assigned
Associates degree or higher in Business, Marketing, Communications, Information Technology or related discipline
4+ years digital product support experience in a customer service role
Excellent interpersonal and customer service skills
Strong verbal and written communication skills
Ability to change gears quickly to support different customers and products
Able to manage own workflow while coordinating with project teams and management on schedules, requirements, goals, and assignments as needed
Must be well-organized, process/detail oriented with ability to manage multiple projects/issues simultaneously
Customer-focused and delivery-oriented
Excellent work ethic and a tendency to go above and beyond, can do attitude
Team player and an excellent communicator who can work with a variety of people at various levels throughout the company
Ability to work collaboratively as a team member
Can work autonomously, proactively identifying and impacting opportunities while also identifying and resolving issues
Ability to multi-task, prioritize, perform under pressure, and be flexible with changing business needs
Ability to manage and meet tight deadlines
Technologically proficient. Familiarity with various operating systems, and ability to navigate basic computer software and hardware issues
Ability to troubleshoot technical issues and effectively train on marketing technology and tools
Strong proficiency with Microsoft Office Suite, including Teams, Outlook, Word, Excel, PowerPoint/Keynote, knowledge of Adobe Creative Cloud
HTML experience is preferred
Ability to learn new software programs#LI-HW1 #LI-REMOTE
Realogy Holdings Corp. at http://www.realogy.com/ (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate at https://www.bhgre.com/ , Century 21® at https://www.century21.com/ , Coldwell Banker® at https://www.coldwellbanker.com/ , Coldwell Banker Commercial® at https://www.cbcworldwide.com/ , Corcoran® at https://www.corcoran.com/ , ERA® at https://www.era.com/ , Sotheby's International Realty® at https://www.sothebysrealty.com/eng . Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories. Recognized for nine consecutive years as one of the World’s Most Ethical Companies , Realogy has also been designated a Great Place to Work at https://www.realogy.com/news/2019/05/28/realogy-earns-great-place-to-work-designation-for-second-consecutive-year and one of Forbes’ Best Employers for Diversity at https://www.realogy.com/news/2020/01/21/realogy-named-to-forbes-2020-best-employers-for-diversity-list . Realogy is headquartered in Madison, New Jersey.
At Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.
You’ll find our commitment to diversity reflected in our achievements:
Forbes 2020 Best Employers for Diversity.
Recognized on the 2020 Human Rights Campaign Corporate Equality Index .
Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.
First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.
With diversity, we succeed together. We hope you’ll join us.
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Realogy Holdings Corporation
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