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VIVA USA Inc Marketing Operations Specialist in Austin, Texas

Req Ref No: LSTXMO18 Location: Austin, TX Duration: 12 months



We are looking for candidates to a newly established Regional Marketing Operations Team. As a member of the team, you will be working in a global, fast changing environment. You will be responsible for supporting client’s partners and customers as well as the internal client teams in all aspects of operations – submitting marketing plans, initiating purchase orders, collecting and analyzing proof of execution and support invoicing and claiming.


As a member of the Regional Marketing Operations team, the candidate will be working in a global, fast changing environment. The incumbent needs to exhibit the ability to move and adapt quickly to changing needs, lead multiple initiatives, and engage at all levels both inside client and with partners.


Support sales and marketing team to ensure accurate and complete planning templates. Support sales and marketing team in new vendor and partner setup. Maintain an overview of available rate cards and comparable rates; request additional rate cards and manage their approvals through compliance team. Maintain consolidated marketing plan activity tracking per region and segment. Facilitate quarterly training to internal sales and marketing teams and external partners.

PO Creation Process (client reservations)

Verify completeness of PO documentation and work with PO requestors and/or customers/vendors on any missing supporting document. Submit PO requests on behalf of sales/marketing team. Act as primary point of contact for all reservation issues and requests from reservation and compliance team. Resolve reservation issues or requests directly with customers or by liaising with internal and external requestors. Communicate approved reservation IDs to sales and marketing teams and generate Program Documents to deliver to partners.

Marketing Program Execution

Review customer’s creative assets for brand compliance Actively collect proof of performance (POP) for marketing programs by liaising with customers, agencies, or sales/marketing teams. Work with Claiming Team on compliance evaluation of POPs and fair market value (FMV) valuation.

Claiming Process

Act as primary point of contact for all claiming issues and requests from client’s worldwide Claiming and Compliance Team. Help resolve claiming issues and requests directly or by liaising with customer and/or sales and marketing teams. Maintain overview of unclaimed reservations and help ensure that claims are submitted prior to claim closure.

Tracking and Reporting

Maintain consolidated overview of reservations per region and segment, including pending reservation issues. Monitor and report on reservation linearity during the quarter. Maintain consolidated overview of POPs collected and their FMV. Provide execution report and ROI metrics for QBR support. Maintain consolidated overview of claims and/or maintain a repository of claims according to local regulations


2-3 years of related working experience Fluent in English; Other European languages are an added advantage Great attention to details and strong analytics skills Proven ability to work in a demanding, fast paced environment managing multiple programs at one time Very strong PowerPoint, and Excel skills, experience working with MS Teams and other collaboration applications


Degree in Marketing, business management or equivalent professional qualification

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.