Hostway Linux Systems Administrator L3 in Austin, Texas
Hostway Corporation has been a global leader in managed and cloud hosting for over 20 years, serving customers ranging from start-ups to Fortune 500 companies, and specializing in hosting mission critical workloads and applications. We deliver highly secure, compliant, and always available solutions to thousands of customers worldwide and commit ourselves to:
Live by our Customer Pledge by giving each and every customer the exceptional service they deserve.
Providing unmatched technical expertise.
Empowering customers to run their apps where they run best, made possible by our hybrid cloud.
Providing customers with 24/7 phone access to real experts, including cloud-hosting experts who are committed to solving customer problems.
We are first and foremost a service company, enabled by technology… not the other way around. We believe that service is the core to creating a vibrant, “built-to-last” organization. If what we’ve said isn’t a mission you can get behind, or you are looking for a big paycheck to do more “directing” than “doing”… stop reading.
Still with us? You likely believe that there is more to a job than just getting paid, and that the mission really matters. Good. Because we believe that too.
For more information about Hostway, please visit http://www.hostway.com.
Reporting to the Manager, L3 support, Linux System Administrator will be a member of the Managed & Cloud L3 Support Operations team contributing to the development and maintenance of web hosting systems as well as reporting system statuses to management in both verbal and written formats. You are an excellent communicator, interfacing key stakeholders including Global NOC, Technical Support, R&D and occasionally Project Managers. The successful incumbent has desire and patience to work with other members of the team to fix and improve existing services as well as add new ones. This position is the top of the support stack. You must be willing and able to take on any and all issues and work them to successful resolution.
REQUIRED JOB DUTIES AND RESPONSIBILITIES:
Coordinating with Technical Support to resolve all system-related customer issues.
Install/monitor/administer new Internet-accessible application servers.
Troubleshooting physical and virtual servers, network appliances, and applications.
Working escalated trouble tickets in a timely fashion by use of ticketing and/or notification procedures.
Automating administration tasks by writing scripts such as PERL, Bash Shell, C, python, VBScript, powershell and/or .NET as well as be familiar with Puppet deployment.
Installation, configuration, optimization and maintenance of web services including but not limited to Apache, DNS, Sendmail/Postfix/Exim and FTP.
Installation, configuration, optimization and maintenance of storage solutions including but not limited to EMC, NetApp, Compellent.
Available for on-call duties as needed.
DESIRED MINIMUM QUALIFICATIONS:
7-10 years of previous experience with System Administration is a must; preferably in a senior role.
Experience with the management and operations of virtualization platforms such as VMware & Hyper-V.
Experience with the management and operations of cloud platforms such as AWS, Openstack & Azure
Bachelor's degree in Computer Science, Management Information Systems (MIS) or another similar technical discipline or equivalent combination of education and experience.
Proven abilities to promptly and effectively diagnose and remedy serious problems and failures.
Previous experience in a specialized focus in one of the following areas: backups, mail systems, VMware, Nagios, Windows Hyper-V, High Availability, Database, etc.
Familiarity with system administration on several variants of Linux, including but not limited to Debian, RedHat, CentOs.
Demonstrated abilities to perform periodic software and hardware system updates, upgrades, backups/restoration and security patches.
Working knowledge of failover clustering.
High-level organizational and communication skills.
Excellent team player with high-level problem solving skills.
Working knowledge of SQL and LDAP are assets.
Experience with security solutions, preferably with AlertLogic, is a plus.
Demonstrated ability to author technical documentation
VMware VCP6.5-DCV, VCP-NV, VCP-CMA
AWS Certified Solutions Architect Professional or higher.
Hostway offers a competitive salary and benefits including Earned Time Off, free Medical to Employees, Dental, retirement plan with 401(k) match, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you!
Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal,State or local law.
Hostway thanks all candidates for their interest; however, only shortlisted candidates will be contacted.