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IBM Leader Network Operations in Austin, Texas


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

The Kyndryl Network Operations Leader will lead operations for the North America IBM internal network. In this role, the leader will have expertise in leading squads to maintain availability of the IT network services and products to meet the business needs Kyndryl.

The scope of this job role includes preparation for new or changed services, management of the change process, management of performance of systems and services in relation to their contribution to business performance, and management of in-house services and outsourced services. Typical examples of the deliverables are service-level reporting, risk, and contingency planning. The employee guides functional objectives or technologies.

As we transform towards an engineering organization, any technical hands-on engineering expertise; and/or experience in leading an engineering organization is highly desirable.

These core management skills will help you succeed in the role:

  • Experience working across business units to develop new workflows and processes to enhance operations

  • Strong desire to see projects succeed by providing alternative solutions non-conventional thought processes

  • Ability to communicate effectively with team members to ensure successful implementation of solutions that meet and ideally exceed user requirements

  • Ability to communicate to stakeholders, peer groups & leadership, executive briefings.

  • Ability to lead and shape client expectations, work easily with diverse and dynamic teams, work in a matrix management model

The location is most likely RTP, NC waiting on confirmation but these would be the other potential cities: Armonk, NY, New York, NY; Southbury, CT; Research Triangle Park, NC or Austin, TX.

Post covid, readiness to travel 10-30%

Required Technical and Professional Expertise

  • 8 plus years of experience in leading and systems integration in a top tier professional services firm

  • 3 - 5 plus years' experience working on projects related to Networking Infrastructure with knowledge of network delivery, security, management and monitoring, maintenance and upgrades

  • Experience working across diverse teams to facilitate solutions

  • Demonstrate capability managing simultaneous projects, crisis situations, and successfully meeting deadlines.

Preferred Technical and Professional Expertise

  • Experience working across business units to develop new workflows and processes to enhance operations

  • Experience with configuration management of resources

  • Experience with Agile development cycles

  • Basic understanding of compliance issues (eg. ISO 27001, SSAE 16, COBIT)

About Business UnitGlobal Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.

We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.

Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

*Well-being programs to support mental and physical health.

*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

*Select educational reimbursement opportunities.

*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

*Giving and volunteer programs to benefit charitable organizations and local communities.

*Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.