Robert Half International Helpdesk Analyst II in Austin, Texas
Robert Half Technology is looking for a Helpdesk Analyst II in the Austin, TX area.
Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
This position must facilitate user account management by closing tickets in a timely manner, while upholding customer service standards
Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
Provide guidance to Tier 1 support and team members
Please reach out to Blair Mathis at (512) 477-3389 for immediate consideration!!
This position is best filled with someone who has a combination of superior customer service skills and technical aptitude
Ability to multitask and meet deadlines
Working knowledge in one or more programming or scripting language
2+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
-2+ years' of online support experience
Capable of working independently with minimal oversight
Possess qualifications to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Applicants with technical skills to serve as the escalation point for handling incidents and service requests related to application, operating system and other service related problems will be preferred
Comprehensive knowledge of Microsoft Windows
Microsoft Office 365 experience required
Strong communication skills, both verbally and in writing
Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Location: Austin, TX
Date Posted: February 24, 2021
Employment Type: Temporary
Job Reference: 04160-9502862198
Staffing Area: Technology u0026 IT
Robert Half International
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