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Foundation Communities Front Desk Clerk-Part Time in Austin, Texas

Company Overview

Foundation Communities is a local, homegrown nonprofit. Founded in 1990, we provide affordable, attractive homes and free on-site support services for thousands of families, veterans, seniors, and individuals with disabilities. We offer an innovative, proven model that empowers our residents and neighbors to achieve educational success, financial stability, and healthier lifestyles. We own and operate 23 communities all over Austin and in North Texas.

Job Summary

The front desk clerk is Foundation Communities? representative while on duty. This position is responsible for the daily operations of the 24-hour front desk, which includes interacting with residents, communicating and enforcing the community policies, and maintaining the safety of the community. The working hours for this position are Saturdays and Sundays from 12:00 a.m. ? 8:00 a.m.

Responsibilities and Duties

  • Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.

  • Fulfill office functions: answer phones, respond to property inquiries, respond to emails, etc.

  • Interact with residents to communicate rules as outlined in the lease and community policies

  • Respond to emergency situations and contact appropriate authorities as needed

  • Prepare documentation such as incident reports and shift reports as needed

  • Monitor sign-in/sign-out process and verify photo identification for all guests

  • Input work orders as needed for unit repairs and other general needs

  • Maintain and foster professional relationships with all levels of staff, volunteers, and residents

  • Monitor video surveillance system and report unusual activity

  • Ensure confidentiality of all resident records and information

  • Perform other duties as assigned by supervisor

  • Provide desk coverage at multiple SRO properties of Foundation Communities as requested (if available)

Qualifications and Skills

  • Must be dependable, reliable, and punctual

  • Exceptional interpersonal skills and human relation skills

  • Ability to exercise good judgment and self-control.

  • A demonstrated ability to deal with residents, site personnel, volunteers, peers, and supervisors.

  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication. Must speak and write in English. Bilingual a plus.

  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.

  • Must be able to use a computer and cell phone

  • High school diploma or GED is required

Benefits and Perks

For Part Time Staff, this is a non-benefited position. You qualify for holiday pay after a year of employment.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.

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