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Kindred at Home E-Referral Specialist in Austin, Texas

Job Description

Our Care Matters.

When you join the Kindred at Home team, you become part of something bigger. We are the nation’s leading provider of comprehensive home health, hospice, and non-medical home care services. Our team delivers compassionate, high-quality care to patients in their homes or places of residence, including non-medical personal assistance, skilled nursing, rehabilitation, hospice and palliative care. Now more than ever, people in your community need in-home healthcare. Our team helps to keep them safely at home, during moments that matter most to them. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.

Our Employees Matter.

We believe a world-class patient experience is enabled by an exceptional employee experience. And, committed to fostering an amazing employee experience at Kindred at Home. Our people are our greatest resource and asset, and we are committed to helping our employees thrive and fulfill their personal and professional goals.

We offer:

  • Competitive pay and 401k

  • Healthy Steps Wellness

  • Healthcare Plans

  • Employee Assistance Program

  • Centers of Excellence Program

  • Educational Assistance

  • Clinical ladder for professional credentialing and advancement

  • Leadership development

  • Talent focused Framework

  • Targeted personal and career development planning

The E-Referral Specialist is an integral part of the referral process as this role is the initial contact point for the client or referral source to promote the continuity of care. The role is responsible for data collection and documentation, compliance, and consistent follow up on the initial referral process and decision.

Essential Functions:

  • Monitor multiple e-referral systems to identify new referrals and manage alerts and notifications.

  • Monitor email continuously for request to pull referrals from all applicable referral systems. Perform timely follow-up and manage all related communication.

  • Quickly scan documentation to determine patient eligibility for services (service area, orders, insurance, etc.)

  • Assists, as needed, with authorizations to ensure all are submitted in a timely manner.

  • Monitors status of all referrals received, follow up with each throughout process, reports on status weekly.

  • Communicate with branch, sales, leadership via email and/or phone for status updates and referral decisions as required.

  • Daily manage and update ERST log with all referrals and ROCs decisions.

  • Maintain acceptable productivity level, as determined by work assignment and departmental standards.

  • Comply with and adhere to all regulatory compliance areas, policies and procedures and company best practices.

Required Skills

  • High School Diploma or its equivalent; Associates degree preferred

  • Healthcare insurance verification experience required

  • Minimum 1 year customer service or other healthcare related experience; preference working in a home health environment

  • Good knowledge of the issues related to the delivery of home health services

  • Working knowledge of Medicare enrollment and guidelines governing home health agencies

  • Demonstrated ability to type 40 wpm

  • Ability to comprehend and apply principles of basic math while analyzing data and generating reports

  • Good logical thinking and decision making skills

  • Able to work well under pressure and adhere to strict timelines

  • Possess excellent customer service skills; ability to communicate professionally and effectively with all levels of management

  • Strong attention to detail with ability to multi-task and work with multiple screens/systems

  • Good time management skills and are able to work in a fast-paced environment

  • Strong adaptability to change

  • Must read, write and speak fluent English

  • Must have good and regular attendance

  • Approximate percent of time required to travel: 0%

  • Performs other related duties as assigned

Required Experience

Join Our Team!

Check out our video to get a glimpse of a day in the life of our Home Health team -Home Health

To learn more, please apply online. Our Recruiters are ready to help you start a new and rewarding career with Kindred at Home.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Position Type

Full-Time/Regular

Tracking Code

70579

Job Category: Administrative and Clerical

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