Randstad Document Specialist in Austin, Texas
salary:$16 per hour
date posted:Wednesday, April 7, 2021
job type:Temp to Perm
Every legal document tells a story, and every document we process touches a customer’s life in a very real way.That’s why our Documentation Specilaists are so critical. We don’t just rely on technology, but our Trademark Team carefully reviews each document to ensure customer information is complete so that our customers are truly delighted by the services they recieve. If you are passionate about providing the best customer support and have a background or interest in legal filings, then this position is for you!
Assist Customers with trademark filings and related inquiries via telephone and email
Proficiently utilize customer support tools, systems and procedures to provide accurate, authoritative and timely support solutions that exceed Customer expectations.
Consistently demonstrate the ability to effectively handle difficult calls and emails.
Prepare trademark documents ordered by customers.
Utilize Customer feedback and prior occurrences to identify opportunities to continuously improve the Customers’ experience and drive efficiency in the delivery of world-class customer support.
Ensure operational and technical issues are communicated to management team.
Support operations by cross-training on related jobs.
Take direction from Leads, Assistant Managers and/or Managers as required.
Basic Software Skills
proofreading (1 year of experience is required)
Customer Service (2 years of experience is required)
- High School (required)
Years of experience: 1 year
Working hours: 8 AM - 6 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
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