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Austin Capital Bank Contact Center Representative in Austin, Texas

The Company

Austin Capital Bank is a software company with an independent community bank charter.

Austin Capital Fintech is the innovation and technology division of the bank. It is powered by the bank?s proprietary cloud-based Trident technology fintech platform. Trident was designed and built to rapidly prototype, test, and deploy at scale new and unique consumer and commercial financial services.

Located in Austin, Texas, Austin Capital Bank is a 5-star rated independent community bank and member of the FDIC. We are one of the preeminent independent community banks in the nation and a national leader in responsible financial services innovation. We are also one of the fastest growing companies in the nation, receiving recognition on the list of INC 5000 fastest growing private companies in America the last 5 years in a row.

With all this opportunity and growth, we need exceptional individuals to join our team.

Our Culture

We are the combination of the stability of a bank with the creativity of a fintech startup. You?ll enjoy a stable, family friendly, culture of consumer-oriented and responsible innovation. Since we?re a profitable and highly rated bank, you won?t have to worry about getting the next round of VC funding and we expect you to have a work-life balance of a normal human. Weekends, nights, and evenings should be spent with friends and family, not in the office.

Our Core Values

  • Take Initiative ? A bias to action

  • No Big Egos ? Self-confidence with humility

  • Honesty ? Direct forthright communication

  • Wicked Smart ? Intellectually and emotionally self-aware

Job Summary

Austin Capital Bank is seeking an exemplary individual to join the bank?s call center team as a Customer Service Representative.

The Contact Center Representative (CSR) provides superior customer service through the phone and as reps grow with us, we will introduce them into new channels of communication.

Responsibilities and Duties

  • Provide excellent customer service for inbound customer service

  • Helping our customers with their needs and assisting them with features and benefits of our products and services.

  • Utilize current systems to assist customers to achieve their credit goals

  • Adhere to Company attendance, punctuality, and meal and rest break requirements

  • Performs related duties as assigned by supervisor

Attributes of Successful Candidate

  • Experience in a call center or financial services related industry

  • Positive attitude, strong work ethic, and team player attitude

  • Continually learns and grows. Open to receiving feedback and giving feedback

  • Thinks outside of the box for solutions to help customers

  • Proactive and detail oriented

  • Exceptional customer-service skills with sound judgment and decision-making abilities

  • Exemplary communicator with customers and team-members

  • Have a passion for helping people to build their credit

  • Integrity, strong character, and maintain confidentiality

  • Asks for and appreciates open communication

  • Dependable and reliable

Preferred Knowledge and Experience

  • High school diploma or equivalent

  • Two years of experience as a Customer Service Representative in a call center

  • Demonstrate good problem-solving skills

  • Excellent interpersonal and communication skills

  • Good understanding of financial products and services

  • Good organizational skills

  • Above average skills and knowledge in Microsoft Excel, Microsoft Word, & Outlook

  • Ability to work flexible hours

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