Regency Healthcare Clinical Liaison: Austin Region in Austin, Texas

The primary purpose of your position is to manage the facility census by acting as the liaison between external referral sources and the internal operations.

The Liaison is responsible for managing leads in primary referral hospitals and ensuring a smooth discharge process for patients transitioning from a hospital setting to our centers.

Additionally you will develop strong relationships with the key referral hospital personnel and identify new opportunities for partnering and growth.

You will conduct on- site referral assessments at assigned hospitals and will be evaluated based on your performance of the tasks listed in this job description.

The Liaison Team will cover the Austin market to assist with census building at the following locations: Windsor Nursing and Rehab of Duval, Heritage Park Nursing and Rehabilitation Center, Southpark Meadows Nursing and Rehabilitation Center, Bastrop Lost Pines Nursing and Rehabilitation Center, Bastrop Silver Pines Nursing and Rehabilitation Center, Pflugerville Nursing and Rehabilitation Center, Towers Nursing and Rehabilitation Center of Smithville, and Elgin Nursing and Rehabilitation Center.

  • Responsible for managing the facility census by opening accounts with hospitals, which generate patient referrals and admissions.

  • Completes daily rounds in designated hospitals, obtaining high acuity inquiries and assessing special needs patients to evaluate care needs prior to admission, identify new patients and direct to appropriate center

  • Communicates information to case manager and admissions director, and coordinates patient’s smooth transition into program

  • Obtains accurate information from physicians, patient, and referral source regarding the expected discharge plan and communicates this information to the admission team

  • Develops referrals from hospital social services and discharge planning departments, physicians, case managers, insurance companies and new referral sources

  • Incorporates “IMPACT” sales model in all sales interactions with the goal to develop new referral sources in addition to patient assessment.

  • Makes sales calls to assigned accounts such as hospital case managers, social workers, physicians, hospital discharge planners and administrators, professional organizations, home health agencies, families, etc. to understand the need for program services and to communicate services offered which meet these needs to obtain referrals of patients with the goal of developing new business

  • Demonstrates growth in hospital referrals, as reflected in an increase of overall occupancy and quality mix in assigned centers

  • Decides acceptance of patients and coordinates admission process with facility staff.

  • Uses formal application to screen residents; ensure PASSAR is completed

  • Obtain prior authorization for managed care patients.

  • Other duties as assigned


  • Education: Registered Nurse preferred or LVN

  • Two years of experience with sales and marketing knowledge, required; strong medical assessment skills; prior experience with an insurance company, private case management company, or HMO, preferred.

  • Familiarity with long term care and/or sub-acute care, useful. Must possess strong oral and written communications skills.


  • Patient assessment skills; prior experience with Acute Care Hospitals or LTACH preferred.

  • Must possess strong oral and written communications skills.

ID: 2018-3852

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Street: 5301 Duval, Suite A-600