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Travis County Texas Burial Case Worker in Austin, Texas

Job Summary Join our team at Travis County and you can make a real difference in the lives of people living in our community. We offer a competitive salary, flexibility, and rich benefits including a defined retirement plan. Coordinates and plans indigent burials. Works with local funeral homes to coordinate burial. Interviews clients/legal next of kin and completes required documentation and determines eligibility for program assistance. Serves as a client advocate and makes appropriate referrals to other agencies as needed. Interprets eligibility requirements, policy and procedures to clients, other agencies, vendor and governmental entities. Assists in contract development and monitoring. Provides social services related to crisis intervention. May make home visits on an "as needed" basis for clients who are unable to come to the service site. May provide short and long-term case management, crisis intervention and service coordination to ensure maximum self-sufficiency and non-institutional living. May provide short-term independent living skills and assistance and training. Plans, organizes and participates in special projects, including outreach efforts, public speaking and special activities for client. Provides education and training to clients/community. Distinguishing Characteristics: This is a job classification within the Social Services job family. This classification is distinguished from other social services classes due to the eligibility-related functions and short-term case management for various clients. This classification interviews clients and collects eligibility documentation to determine appropriate social services assistance and monitors client progress and usage of assistance. Duties also include problem-solving assistance and functioning as an advocate on behalf of the client. This classification may require a flexible work schedule in order to meet the needs of the department. Duties and Responsibilities * Coordinates and plan indigent burials and cremations; * Works with local vendors to coordinate burials and cremations * Locate and interviews clients/legal next of kin and completes required documentation and determines eligibility for program assistance * Serves as a client advocate and makes appropriate referrals to other agencies as needed -Interprets eligibility requirements, policy and procedures to clients, other agencies, vendor and governmental entities * Assists in contract development and monitoring * Provides social services related to crisis intervention * May make home visits on an "as needed" basis for clients who are unable to come to the service site * May provide short and long-term case management, crisis intervention and service coordination to ensure maxim self-sufficiency and non-institutional living. May provide short-term independent living skills and assistance and training. Plans, organizes and participates in special projects, including outreach efforts, public speaking and special activities for client. Provides education and training to clients/community. * Performs other duties as assigned. Minimum Requirements Education and Experience: Bachelor's degree in one of the Social or Behavioral Sciences AND two (2) years experience in social services related work; OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job. Licenses, Registrations, Certifications, or Special Requirements: Valid Texas Driver's License. Preferred Qualifications: Bilingual in English and Spanish. Master's Degree in Social Work. Must have the ability to work with individuals and families who are in various stages of grief. Valid Texas Driver's License. Knowledge, Skills, and Abilities: Knowledge of: * Policies, practices, procedures and terminology of assigned function. * Local social services, organizations and programs and the resources available. * Federal, State and Local program laws and requirements. * Modern office practices, procedures and methods. * Computer equipment to include word processing, spreadsheets, databases and a variety of software packages. Skill in: * Providing assistance to clients. * Interviewing techniques. * Problem-solving and decision-making. * Referring clients to appropriate social services organizations and programs. * Math computation. * Operating a variety of modern office equipment, including a computer. * Both verbal and written communication. Ability to: * Deal effectively with persons experiencing crises and economic stress. * Work effectively and courteously under high-pressure circumstances. * Prepare accurate and complete records and reports. * Demonstrate consistent, sound, and mature judgment in the effective and efficient use of human and financial resources. * Manage time well and meet timelines. * Communicate effectively. * Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, community outreach and other organizations, clinical and other social service providers, and the general public. Work Environment & Other Information Physical requirements include the ability to lift/carry up to 25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, driving, client/customer contact, and squatting to perform the essential functions. This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position. Department: Health & Human Services Location: Central Austin Community Center; 5325 Airport Blvd., Austin, TX 78751 Hours: 8:00 AM-5:00 PM, Monday through Friday. Criminal, Driving, Education and Employment Background Verifications are Required Salary: $42,382.08 - $43,229.72 Annually Location: Austin, TX Job Type: Full Time Department: Health & Human Services Job Number: 21-06446 Closing: 6/18/2021 11:59 PM Central Agency: Travis County Address: 700 Lavaca Street, 9th Floor Austin, Texas, 78701 Phone: 512-854-9165 Website: https://www.traviscountytx.gov/human-resources/jobs

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