TEKsystems Help Desk Specialist in Arlington, Texas
Looking for a Help Desk Specialist for an internal IT Department. The right candidate will be responsible for all IT support activities related to end user hardware and software and other IT related issues.
Education and/or Experience
Three to five years related experience and/or training in an IT support environment.
Must have extensive experience with Microsoft Windows 8/10 Operating Systems, Microsoft Active Directory/Active Roles, Microsoft SCCM, Microsoft Exchange 2016, Microsoft Lync/Skype for Business, Microsoft Print Services, Microsoft Office 2013/2016/365, Microsoft Defender, Terminal Services.
Experience with VNC, Cisco Anyconnect, or other remote connectivity software a plus.
Windows/Android/Apple phone support experience
Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH applications
Proficiency with MS Office and email
Ability to sit for majority of 8 hour workday; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision
The noise level is generally moderate
Adaptability to a constantly-changing environment.
Must be able to troubleshoot all aspects of computer components
A+ and/or MCICT,MCITP , MCP, MCDST, XP/MCP certifications, Dell Hardware (laptops, desktops and printers) not required but a plus
active directory, microsoft office, sccm, exchange, android, windows 10
Top Skills Details:
3-5+ years' experience with Windows 10 & Microsoft Office (2013 - O365)
3-5+ years' experience with Active Directory (password reset, creating D-Lists, permissions, etc.)
Android mobile device troubleshooting experience
Additional Skills & Qualifications:
Essential Duties and Responsibilities
Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues; 90% of the support will be via phone, basic access/minimal support to external vendors
Research and resolve basic network (ISP modems, Cisco routers), hardware, and software application problems
Document and track the details of the problem, both status and resolution, within the help desk tracking application
Communicates and follows-up with the user while working the problem and ensures successful and timely completion of the problem
Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis
Administer user accounts for Windows NT and other applications
Complete work orders, fully documenting each step of the troubleshooting process.
Provides technical training to peers on an as-needed basis
Ability to work overtime
Ability to travel overnight
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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