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DXC Technology Senior Professional Service Delivery Coordinator in Any city, Texas

Job Description:

Essential Job Functions

  • Coordinates moderately complex to complex activities of functional areas or of department account leads to ensure that business solution objectives are met.

  • Interprets demand forecasts and assists functional areas or departments in planning and delivering end-to-end services.

  • Oversees account specific service problems and the prioritization of work requests.

  • Maintains records of expenditures to ensure that costs do not exceed approved budgets. Identifies and escalates issues related to budgetary compliance in relation to expenditures.

  • Coordinates communications between functional areas or departments and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.

  • Assists in developing new business proposals and introducting new technologies to enhance competitiveness of company products and services.

  • Identifies service improvements to increase customer satisfaction. Communicates improvement needs to appropriate parties to ensure timely implementation and to maintain client satisfaction.

  • Ensures delivery of projects meet client and company expectations and needs.

  • Provides leadership and work guidance to less experienced personnel.

Basic Qualifications

  • Bachelor's degree or equivalent combination of education and experience

  • Bachelor's degree in business administration, engineering, information systems or related field preferred

  • Six or more years of support services or project or program experience

  • Experience working with the technology industry

  • Experience working with company products and operating systems

Other Qualifications

  • Good project management skills

  • Good analytical and problem solving skills

  • Good interpersonal skills to interact with customers and team members

  • Good leadership and organizational skills

  • Good communication skills

  • Accounting skills

  • Ability to work in a team environment

  • Willingness to travel

Work Environment

  • Office environment

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities

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