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Robert Half International Help Desk Analyst I in Addison, Texas

Description

If you want to work at a growing company, apply for Robert Half Technology's Help Desk Analyst job, where you will support local and field users. You will excel at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Addison, Texas, the Help Desk Analyst opportunity is a long-term temporary-to-full-time role.

How you will make an impact

  • Spot recurring technical issues and deploy solutions to address the root of the problems

  • Provide IT support for operating systems, productivity software, and a variety of other applications used internally

  • Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups

  • Independently investigate and implement solutions to technical issues

Requirements

  • Prior experience with IT support ticketing systems

  • Demonstrated knowledge of user administration and bug fixing in a client server environment

  • 2+ years of prior experience

  • Meraki experience

  • Knowledge of Microsoft SCCM

  • Adeptness in Citrix

  • Foundational knowledge in Sophos

  • Comprehensive knowledge of Desktop Support

  • Demonstrated knowledge of Active Directory

  • Microsoft Outlook experience highly desired

  • Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Familiarity with basic networking concepts

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

Salary: $19.79 - $22.91 / Hourly

Location: Addison, TX

Date Posted: February 18, 2021

Employment Type: Temp to Hire

Job Reference: 04010-0011704762

Staffing Area: Technology u0026 IT

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