Robert Half Technology Help Desk in The Woodlands, Texas
The Help Desk Tier 1/2 is assigned to a particular customer and works at the customer's site. Duties include, but are not limited to: #149; Receive tickets for Incidents and Service Requests for the customer from the Customer Service Center (CSC) #149; Provide on-site support for customer end-users where remote support is not possible #149; Deploy, manage, support, and inventory desktops and laptops assigned to customer end-users #149; Provide all end-user on-site technical support, to include OS, application, and printer support #149; Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues #149; Work closely with CSC team leads and management to ensure customer is receiving proper support #149; Work with third party vendors both during routine deployment and outages. Ensure escalations are handled in a detail oriented, consistent, and relentless manner. #149; Support equipment delivery processes and equipment configuration as required #149; Meet or exceed all Incident Management Standards, including customer SLA's and internal ticketing standards
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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
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Req ID: 04130-9500775142
Functional Role: Help Desk/Tech Support II
City: The Woodlands
Postal Code: 77382
Requirements: Qualifications and Education Requirements: Ideal candidates will have: #149; A BA/BS in Computer Science or related field or equivalent in real-world experience #149; A minimum of one (1) year of experience working on a Help Desk supporting an enterprise environment #149; A minimum of two (2) years of experience providing desktop support services in an enterprise environment #149; The ability to troubleshoot technical issues related to Windows 7, Windows 8, and Microsoft Office applications #149; Strong verbal and written communication skills; ability to remain composed and detail oriented in stressful, high pressure situations and exert strong customer service skills. #149; Good understanding of ITIL and IT Service Management concepts #149; Highly motivated, self-starter with a positive attitude and strong initiative to face the challenges of a very fast-paced, high-energy, yet sometimes stressful, customer-focused operations organization. Ability to follow direction with little follow up direction needed. Preferred Skills: The following are a plus: #149; A+ Certification #149; Familiar with the SAP suite of applications #149; Experience supporting iPad's or other mobile devices *Office 365 experience is a MUST.