Randstad Technical Support Analyst in San Antonio, Texas

Technical Support Analyst

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job details:

  • location:San Antonio, TX

  • salary:$16 - $18 per hour

  • date posted:Thursday, September 14, 2017

  • job type:Contract

  • reference:576458

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description

A client of ours in San Antonio, Texas is looking for a Technical Support Analyst for 4 month contract opportunity. Qualified candidates will have the following qualifications:

Summary:

Looking for a candidate for the afternoon shift, 2pm - 11pm Sunday through Thursday. Need someone who has very strong customer service skills, dependable, familiar with network terminology and as a plus, network monitoring experience.

-Answer service calls/emails

-Records and prioritizes service requests

-Maintains ticket tracking for issues

-Directs requests to other areas in accordance with established guidelines

-Diagnosis, troubleshoots, and resolves basic issues regarding hardware/software access, security, reliability, and performance issues

-Supports Microsoft Office Suite (active directory and remote users)

-Ensures change requirements are documented and assures timely enabling/disabling of user access privileges to protect information technology assets

-Test various systems, processes, and applications to determine compliance within established policy

-Assists in pushing out new software/hardware to ensure consistency in technical standard