Aerotek Helpline Customer Service Representative in San Antonio, Texas

POSITION DESCRIPTION:

This position is responsible for providing technical and customer service support or by trouble shooting technical issues, educating patients on our therapy management products, and handling escalated customer calls/inquiries.


POSITION RESPONSIBILITIES:

  • Provide customer service and technical support for customers with an issue or questions about their diabetes therapy device (insulin pump) or related diabetes therapy products.

  • Conduct follow up calls with customers and research issues off line as needed.

  • Accurately and concisely document customer feedback and any troubleshooting completed during each call.

  • Meet or exceed key performance and productivity such as quality, courtesy, expertise, schedule adherence and other metrics as defined by management.

  • Perform other duties as assigned.

About Aerotek:

Our people are everything. As a Best of Staffing Client and Talent leader, Aerotek Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit aerotek.com .

Aerotek is acting as an Employment Agency in relation to this vacancy.

Location: San Antonio, Texas

Posting ID: 6114944-1726

Pay Rate: US$14.00 per hour

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.