Texas Parks & Wildlife Customer Service Representative III (Field Service Representative) in Rusk, Texas

Customer Service Representative III (Field Service Representative)



Customer Service Representative III (Field Service Representative)


$2,673.58 Monthly


Rusk, TX

Job Type

Regular Full Time


Law Enforcement

Job Number





8/21/2017 11:59 PM Central

Work Address

TPWD Law Enforcement Office - Rusk, 580 West 6th Street, Rusk, TX 75785

Hiring Contact

Michael Hanson, (903) 683-2511

  • Description

  • Benefits

  • Questions

General Description

This position is responsible for performing complex journey-level customer service and administrative support work for the Law Enforcement Division Regional or District Office. Work involves providing customer service support and receiving and responding to public inquiries for information regarding hunting & fishing licenses, boat titling & registration and other services. Prepares, interprets, and disseminates information concerning rules, regulations and policies. Responsible for entering information into databases, receiving payments for state services and maintaining records related to citations, dispositions, vehicle and monthly reports. Works under general supervision, with moderate latitude for initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.


Qualification Guidelines



  • Graduation from High School or GED.


  • Four years experience in customer service, clerical or administrative support work.


  • If driving is required, applicant must possess a valid State driver's license.

Knowledge, Skills and Abilities

  • Knowledge of general office administration and administrative support practices;

  • Knowledge of Agency, Division and Regional policies, procedures and programs;

  • Knowledge of Agency, Division and Regional organization and operations;

  • Knowledge of filing and records management systems, forms design principles, and other office procedures and terminology;

  • Skill in effective verbal and written communication;

  • Skill in providing quality customer service in a courteous and professional manner;

  • Skill in using professional telephone etiquette;

  • Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

  • Skill in using standard office equipment and software;

  • Skill in using MS Word, Excel and Outlook;

  • Skill in using agency computer software including: BRITS, LES,MCI/TLC and Oracle;

  • Skill in organizing workloads and changing priorities;

  • Skill in managing several projects simultaneously;

  • Skill in meeting deadlines;

  • Skill in problem solving;

  • Skill in identifying, researching and compiling information;

  • Ability to work as a member of a team;

  • Ability to work independently with little or no supervision;

  • Ability to maintain strict confidentiality;

  • Ability to accurately follow instructions;

  • Ability to work under stressful conditions;

  • Ability to interpret and explain TPWD, Law Enforcement Division and regional policies, procedures and programs to customers and constituent groups;

  • Ability to multi-task, organize workloads, adjust to changing priorities and work under tight deadlines;

  • Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;

  • Ability to develop and present training material;

  • Ability to train others;

  • Ability to accurately handle cash and account for revenue collected;

  • Ability to format documents and use correct spelling, punctuation, proofreading techniques, and grammar;

  • Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.;

  • Ability to conduct work activities in accordance with TPWD safety program.

Additional Information


  • Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday;

  • Required to work overtime as necessary;

  • Required to perform manual labor including, lifting supplies and materials up to 20 lbs.;

  • Required to travel 5% with possible overnight stays;

  • May be required to operate a State vehicle;

  • Non-smoking environment in State buildings and vehicles.


In order to be considered for this position, the following information is required:

  • Submittal of a completed online application;

  • Work history experience MUST be completed in the online application;

  • A scanned copy of official college transcript(s) issued from the registrar must be attached to the online application (if applicable);

  • Applicants must attach a DD214 or other supporting documentation to the online application to claim Veterans Preference.

NOTE: Resume and professional references may be attached to the online application, but not in place of the completed application. A skills test may be conducted at time of interview.

Army 15, 36, 42, 56, 68, 88, 89, 92

Navy SH, YN, SN, Limited Duty Officer, CWO

Coast Guard YN, 360

Marine Corps O1

Air Force 3A, 3M