Rose International INC Computer Desk Support in Midland, Texas

Position Title: Computer Desk Support

Position Number: 263085

Location: Midland, TX

Desired Skill Set:

Desktop Support, Imaging, Windows 10

Position Description:

Title: IT - Service Desk Support II

Position # 8364

Location: Midland, TX 79706

Duration: 5+ months

HM Notes: Seeking an IT-Service Desk Support II resource to support and assist the GIL Agile department in Midland, TX. The manager is seeking an experienced Desktop Support resource with familiarity in an Widows 10 OS environment, full MS Suite experience, and experience to image new machines. This assignment has the potential to extend per candidate performance.

Resource will be responsible for the support of the GIL Agile Deployment Process, aimed at delivering software and hardware upgrades to the MCBU user community. Will involve machine imaging, data migration, user training, and hardware refresh due to EOL of devices.

Summary:

There Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents. The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.

Scope of Work Examples:

Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base, For Applications: How To''s, Printer Installations, GUI installs / updates

Level2:

Level II Support with 2-4 years experience

• Handles situations which may require adaptation of response or extensive research according to customers'' response.

• Ensures response and resolution time objectives(Service Level Agreement / OLAs) are met

• Mentor other service desk analysts, serve in team lead role and supervise them

• Off-line security or other complex requests/incidents

  • Oil/Gas industry experience is a plus.

Requirements:

Experienced Desktop Support, 2-4+ years

Windows OS experience

Experience imaging new machines

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Rose International is an Equal Opportunity Employer. All qualified applicants

will receive consideration for employment without regard to race, color, religion,

sex, national origin, arrest and conviction records, or any other characteristic

protected by law. Positions located in San Francisco, California will be administered

in accordance with the Fair Chance Ordinance.