Randstad Production Support Analyst in Houston, Texas
Production Support Analyst
salary:$18 - $21 per hour
date posted:Friday, September 15, 2017
Creating and tracking tickets for every call and also working tickets that come in via email is required. Working with other departments on escalated issues. Candidates must be able to walk a caller through using UI over the phone. Candidates must also be able to understand the importance of security when working with client data.
Note: No cell phones on desk during working hours. They must be out of site while working and only used on breaks and lunches outside of the working area due to security protocols.
Top skills/preferences in the role (please include any relevant technologies needed):
Experience providing customer support over the phone
Knowledge of Internet browsers
Knowledge of Microsoft applications, including Outlook, Word, and Excel
Ability to type 40 WPM
Documentation, grammar, and reading comprehension skills
Professional and friendly demeanor