Randstad Production Support Analyst in Houston, Texas

Production Support Analyst

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job details:

  • location:Houston, TX

  • salary:$18 - $21 per hour

  • date posted:Friday, September 15, 2017

  • job type:Contract

  • reference:576647

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description

Creating and tracking tickets for every call and also working tickets that come in via email is required. Working with other departments on escalated issues. Candidates must be able to walk a caller through using UI over the phone. Candidates must also be able to understand the importance of security when working with client data.

Note: No cell phones on desk during working hours. They must be out of site while working and only used on breaks and lunches outside of the working area due to security protocols.

Top skills/preferences in the role (please include any relevant technologies needed):

  • Software experience

  • Experience providing customer support over the phone

  • Knowledge of Internet browsers

  • Knowledge of Microsoft applications, including Outlook, Word, and Excel

  • Ability to type 40 WPM

  • Documentation, grammar, and reading comprehension skills

  • Professional and friendly demeanor