U.S. Army Medical Command Medical Support Assistant (OA) in Fort Sam Houston, Texas78234

Job Overview

Job Overview

Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.

About the Position:

This position is located at Brooke Army Medical Center (BAMC), Patient Administration Division, located at Fort Sam Houston, TX is a modern state-of-the-art, 450-bed health care facility that provides level-one trauma and graduate medical education. The physical appearance and efficiency of space throughout the hospital creates a user-friendly, high quality health care environment for patients, their families and health care providers. Fort Sam Houston is located in San Antonio, the second largest metropolitan area in Texas with a warm climate and close proximity to beaches.

The spirit of Texas is captured in San Antonio retaining its sense of history and tradition, blending sounds/flavors from Old Mexico to the Deep South. The Alamo is located in downtown San Antonio. The River Walk offers much to the tourist; side walk cafes, restaurants, as well as the nightclubs and hotels. Children can enjoy San Antonio's Children's Museum, Magik Theater, and Brackenridge Park. San Antonio also offers two major theme parks, Sea World of Texas and Six Flags Fiesta Texas.

Who May Apply:Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

  • Current Civilian Employee with the Department of the Army
  • Eligible due to Interagency Career Transition Program (ICTAP)
  • Eligible under Veterans' Employment Opportunity Act (VEOA)
  • Current Permanent Federal Civilian Employee (non-DoD)
  • Priority Placement Program, Program S (Military Spouse) registrants referred through the Automated Stopper and Referral System (ASARS) for this position

You will serve as Medical Support Assistant (MSA) for the Patient Administration Division who provides direct assistance to the staff, faculty, leadership and clinical staff in providing services to Soldiers, family members and DoD beneficiaries in coordinating activities with a variety of medical, social service, and legal staff. Performs a variety of administrative, medical support, and clerical tasks related to sensitive and high-risk issues with patient care and treatment within the assigned clinic or Military Treatment Facility (MTF). Provide administrative and medical support that requires the application of extensive guidelines and specialized knowledge, particularly in the provision of the administration of medical records. Perform receptionist/clerical support to include template creation and management for providers. Receives telephone calls and visitors to the service; determines the source of the call or visit; takes messages. Answer questions regarding substantive matters that may require in-depth familiarity of policy as well as regarding cancellation of appointments, clinic hours, and release of information on patients' appointments. Relays messages, considering the nature of incoming patient information and the need for promptly alerting the technical staff. Keeps log of patients seen daily according to military status (i.e., active duty, dependent, retired), and type of appointment (i.e., new patient, follow-up, testing). Has primary responsibility for tracking all referrals for specialty care, ancillary services, and durable medical equipment. Ensure all specialty referrals are appropriately closed with either completed results or appropriate administrative closure. Ensures medical records are maintained in compliance with regulatory/written guidance. Provide information and assistance to Service/Family members on services available. Process all incoming and outgoing mail and distribution. Receives and reviews incoming correspondence.

Travel Required
  • Not Required
Relocation Authorized
  • No

Job Requirements

Job Requirements
Key Requirements

In order to qualify, you must meet the education and/or experience requirements described below. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Experience required: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

To qualify based on your experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience is defined as: Experience applying an extensive body of rules, procedures and operations such as well-established records, procedures regulations and principles sufficient to analyze medical records, perform quality assurance, compile statistical data, and release medical information; collect and organize data for statistical reports and extract data for statistical and other reports.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

You will be evaluated on the basis of your level of competency (knowledge, skills, abilities) in the following areas:

  • Knowledge of Clerical and Administrative Procedures
  • Knowledge of Office Automated Programs
  • Knowledge of Clinical Support Procedures
  • Ability to Communicate Verbally and in Writing

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade (or equivalent).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Other Requirements: Click here for expanded definitions.

  • Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • Two year trial/probationary period may be required.
  • Direct Deposit of Pay is required.
  • This position requires an immunization screening.
  • This position requires mandatory influenza vaccinations.
  • This position requires you to type 40 WPM.
  • This position requires a personal background investigation.
  • This position may require a pre-employment physical.
  • This position requires shift work to include alternating weekends.
  • This position is covered under CP-53 Medical
Security Clearance

Not Applicable

Additional Information

Additional Information
What To Expect Next

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

The documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "incomplete application" and you will not receive further consideration for this job.


The Department of Defense offers an excellent benefits program.In addition to your take-home pay, your comprehensive compensation/benefits package will include most of the benefits described in the USAJOBS Resource Center.

Other Information
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • Multiple positions may be filled from this announcement.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/472398400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Salary Range: $36,611.00 to $47,598.00 / Per Year

Series & Grade: GS-0679-06/06

Promotion Potential: 06

Supervisory Status: No

Who May Apply: See Who May Apply Section

Control Number: 472398400

Job Announcement Number: NCFR170984981973859