Rushmore Loan Management Services Senior Foreclosure Specialist - Investor Research in Dallas, Texas
The Senior Foreclosure Specialist for this position is responsible for research and resolution on investor/client inquires and providing those in a response that is timely, thorough and accurate for matters related to Foreclosure and related functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage research required for attorney calls for assigned investors (state or firm specific) and provide updates on list of loans in question along with taking any action items in result of call.
Meet investor expectations and where appropriate ensure awareness of matters requiring escalation and management engagement.
Review all assigned inquiries from the investor and follow up on pending matter to ensure timely resolution.
Manage the Investor Reports and loan level inquiries (sales not held, 1st legal, holds report, milestone report) Oversee scheduling and distribution of reports and insure completion. Review content of competed reports to insure information is accurate and addresses investor needs. Review findings on reports prior to distributing to investor.
Address previously escalated loan level matters with the firm/team and obtain resolution target date, providing interim and final updates to the client
Maintain proper documentation of reports and loan level inquiries from investor.
Respond to inquiries from investor within same business day and/or within the given timeframe requested.
Perform accurate and complete research and document response on all accounts.
Single point of research through resolution, including any delegated follow up required.
Provide weekly update to management of any outstanding investor issues. Track investor issues; provide trends and possible resolutions to management. Escalate critical matters immediately
Organize and moderate meetings as needed with Investors maintaining appropriate followup and issue logs.
Execute documents as authorized under corporate resolution in a timely and accurate manner
Investors assigned by management discretion
Performs all other duties assigned
ESSENTIAL KNOWLEDGE & SKILLS:
Effective verbal, written and communication skills
Knowledge of Real Estate/Loan documents, including loan closing and foreclosure
Excellent organizational and time management skills
Ability to work under pressure and meet deadlines
Ability to use sound judgment and make accurate decisions
Ability to work effectively with investors
Ability to multitask
Experience in Microsoft Office.
Demonstrate strong leadership and people skills
Ability to independently solve complex problems
EDUCATION AND/OR EXPERIENCE:
Bachelor degree or equivalent work experience
Minimum 1+ Years Mortgage Servicing experience
Minimum 3+ Years Foreclosure experience preferred
High School Diploma required
MACHINES, OFFICE EQUIPMENT & SOFTWARE:
- Microsoft Word, Microsoft Excel, Microsoft Outlook
FLSA Status: Non-Exempt
External Company Name: Rushmore Loan Management Services
External Company URL: rushmorelm.com