Internal Revenue Service CONTACT REPRESENTATIVE (Full-Time Seasonal Career/Career Conditional) in Dallas, Texas

Job Overview

Job Overview
Summary

About the Agency

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

WHAT DOES A CONTACT REPRESENTATIVE DO?IRS Contact Representatives work primarily with taxpayers and their representatives through telephone or face-to-face contact. You would provide authoritative tax law assistance and take action where needed to resolve their tax issues, often involving delinquent situations. Actions needed might include analyzing the taxpayer's ability to pay, initiating liens, and negotiating installment payment agreements.

WHAT IS THE WAGE AND INVESTMENT*DIVISION:*The Wage & Investment Division (W&I;) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I; objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I; partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.

Positions are located at 1100 Commerce St Dallas TX 75242.

Career/Career Conditional appointment with a full time seasonal work schedule of 6 months. Anticipated start date: 11/13/2017 Eligible for health and life insurance

Selectees will be required to attend 10 to 12 weeks of mandatory training. Hours for training will be from 1:00PM-9:30PM Monday-Friday.

Duties

As a Contact Representative you will:

  • Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact;
  • Address wide range of issues/problems that require unique solutions;
  • Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;
  • Secure, analyze and protect sensitive personal and financial information;
  • Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And
  • Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Supervisory Status

No

Promotion Potential

08

Travel Required
  • Not Required
Relocation Authorized
  • No
Who May Apply
This job is open to…

US citizens and Nationals; no prior Federal experience is required.

Questions? This job is open to 1 group.

Job Requirements

Job Requirements
Key Requirements
  • Please refer to "Conditions of Employment."
  • Click "Print Preview" to review the entire announcement before applying.
Qualifications

You must meet the following requirements by the closing date of this announcement:

GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience that may have been gained in work with records, documents or financial accounts which involved applying established rules and procedures. Experience may also have been gained through work in customer service positions that involved frequent contact with the public, and may have involved researching and/or adjusting customer accounts. The following are examples of specialized experience that may be qualifying. Please note that these are just examples and this list is not all inclusive: Applying laws, rules or regulations and written guidelines; Communicating orally in order to provide information, assistance, or instructions to members of the general public or their representatives; Negotiating with others to resolve issues;Performing administrative and technical procedures using a computer to locate and review records and reconcile discrepancies; Writing correspondence in response to inquiries and drafting a variety of other written products. OR You may substitute education for specialized experience as follows: completed at least 4 years of education above the high school level (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a Bachelors or higher degree. OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

  • The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

  • To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.


Security Clearance

Public Trust - Background Investigation

Additional Information

Additional Information
What To Expect Next

You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status”. For a more detailed update of your application status, you may click on “more information.”

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

BENEFITS

Review our benefits

Other Information
  • We may select from this announcement or any other source to fill one or more vacancies.

CONDITIONS OF EMPLOYMENT:

  • A 1-year probationary period is required.

  • Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).

  • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.

  • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.

  • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.

  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.

  • File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.

  • Undergo an income tax verification.

  • Season is 6 months.

  • Tour of Duty: Monday - Friday 1:00 P.M. - 9:30 P.M

  • The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.

  • In accordance with 5 CFR 302.12, if you currently hold a position in the competitive service and are selected for and accept the Attorney position in the excepted service, you must sign a Notification and Acknowledgment indicating that you voluntarily relinquish the competitive position you currenlty hold.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/474616100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Open & closing dates: 2017-07-17 to 2017-07-28

Salary: $16.77 to $21.80 / per hour

Pay scale & grade: GS 05

Series: 0962 Contact Representative

Appointment type: Career/Career Conditional Appointment

Work schedule: Full-Time Seasonal

Job announcement number: 17CW7-WIX0050-0962-05-KM

Control number: 474616100