Texas A&M University Library Assistant in College Station, Texas
Position Title Library Assistant
Posting Title Library Assistant
System Member Institution/Agency TEXAS A&M UNIVERSITY (TAMU)
Department LIBRARIES / 02-149003
Posting Number S00194FY18
Pay Basis Hourly
Job Close Date
Geographic Location College Station
Budget Type Budgeted/Benefits - Full-Time
Is this position restricted by the Patriot Act? No
Is this position D.O.T. regulated? No
EEO AA Statement
The Texas A&M System is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.
Position Summary Information
The Library Assistant is responsible for providing front desk service and assisting patrons at both the Annex and Evans Library Service Desks, Sunday – Thursday, 6pm – 2am. Acts as contact point to assist with library user environmental issues, responds and takes appropriate action when security and/or fire alarms are set off or other building crises occur.
Required Education and Experience
High school diploma or equivalent combination of education and experience. One year of related experience in customer service or general office/clerical work.
Preferred Education and Experience
Prior experience in a library setting.
Required Licenses, Certifications, or Registrations
Preferred Licenses, Certifications, or Registrations
Required Special Knowledge, Abilities, and Skills
Ability to multi-task and work cooperatively with others. Ability to move medium weight boxes, books or similar items, and move a heavy book truck. Ability to handle material which can contain dust or microscopic mold spores. Reliable attendance. Basic Keyboarding skills and familiarity with email. Requires the ability to stand and walk throughout the buildings, including narrow aisles and small study rooms, climb and descend emergency stairwells and occasionally climb and balance on a stepstool; the ability to operate key and numeric keypad door locking systems; extensive bending, reaching, extensively view a computer screen and use a computer keyboard and mouse/trackball type of point-and-click device; interact with library users verbally by phone, in-person and in written form through email; effectively interact with a diverse population of students, faculty, and other users and demonstrate a commitment to diversity by participation in diversity educational activities.
Preferred Special Knowledge, Abilities, and Skills
Other Requirements or Other Factors
Hours for this position are Sunday – Thursday, 6pm – 2am. Must be able to adjust schedule on an occasional basis to help cover during extended hours or in the event of an emergency. Must be able to work early evenings or days during summer and periods between academic semester.
Preferred Other Requirements or Other Factors
Detailed Job Duties
Will be trained to: Conducts information interviews with library patrons and assists them in understanding the library systems. Gives directional assistance in accessing needed resources. Interprets and explains library guidelines. Provides effective referrals to unit supervisors or other library service desks as appropriate. Explains availability of library resources. Uses the public online catalog to direct users to materials in the collection. Directs users to services available on the library web site. Assists users in the collection areas and remote computer pods during building environmental sweeps.
Will be trained to: Assists in monitoring the public environment and responding to disruptions. Reports and follows through on library facility, photocopying, and technology operations issues. Works with departmental head, manager and desk supervisor on issues involving facilities and service desks. Opens and checks public areas for access by users. Follows up on any outstanding facility issues related to access to public study spaces from the previous evening. Performs study area sweeps for compliance with food/drink/noise guidelines. Serves as contact point for reporting and follow up with appropriate authorities (facilities, UPD, etc.) on environmental problems during daytime hours. Periodically reviews status of group study rooms/chalk boards/bulletin boards and computers in order to support an inclusive and welcoming environment. Works occasional night or weekend shift as required for backup duties or as assigned by the Head of Public Services.
Will be trained to: Assists with general operations for both the Annex and Evans Library Service Desks during assigned hours. Provides basic assistance in accessing resources. Uses library computer system to charge/discharge materials to users. Demonstrates basic conflict resolution skills with users. Assists student workers in confrontational or hostile situations.
Will be trained to: Responds and takes appropriate action when security and/or fire alarms are set off or other building crises occur, facilitates safe evacuation, implements administrative Call Tree, and performs post event department checks, as appropriate.
Collaborates with other support staff: Provides best service possible to library users through participatory decision-making and implementation of operations and guidelines; supports quality of work life initiatives; and attends library and unit meetings and trainings as needed.
Performs other duties as assigned.