[{"country_short": "USA", "city": "Carrollton", "description": "Title: Assistant Service Manager\nArea of Interest: Service\nAddress: 00310 Carrollton - TX\nCity: Carrollton\nState: Texas\nJob Description: Job Summary\nThe Assistant Service Manager (ASM) assists the Club Manager (CM) or Service Manager (SM) to ensure that the club delivers the best guest and member experience.\n\u2022  Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club. Ensure that team members consistently execute the basics in punctuality, dress code compliance friendliness and cleanliness.\n\u2022  Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club.\n\u2022  Assist in the management of training, payroll budget and scheduling, policies and procedures, achieving service-based revenue goals and facilities maintenance.\n\u2022  Responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed.\n\nOrganizational Relationship / People Management:\n\nReports to the Service Manager (SM)or Club Manager (CM)\n\nThis position directly or indirectly manages the following positions inside the club:\n\u2022  Service Representative (apprx. 3-9)\n\u2022  Service Representative \u2013 Night (apprx. 2-3)\n\u2022  Kid\u2019s Club Supervisor (apprx. 1-2)\n\u2022  Kid\u2019s Club Attendant (apprx. 2-7)\n\u2022  Group X Instructors\n\nEssential Duties & Responsibilities:\n\nThe ASM is responsible for performing the following activities for the club:\n\nDepending on the club revenue size, these activities may be supplemented by the Service Manager (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs).\n\nService Management [20% of time]\nEnsure that all club members are delivered a high member service experience. To achieve this objective the SM will:\n\u2022Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines\n\u2022Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters\n\u2022Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience. Assist CM in providing direction to third party janitorial service\n\u2022Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience\n\u2022Ensure all service and kid\u2019s club staff adhere to policy and procedures\n\nClub Administration [20% of time]\n\u2022Drive club efforts in achieving revenue goals in Retail, Drink, Juice Bar and ancillary revenue\n\u2022Work with CM in planning and implementation of promotions and merchandising\n\u2022Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure\n\u2022Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance\n\u2022Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc\nMaintain an efficient \u2018back office\u2019.\n\u2022Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control\n\u2022Make daily banking deposits\n\u2022Order and maintain all supplies\n\u2022Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports\nResponsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports\n\nStaffing and Development [10% of time]\nMaintain a fully engaged and high performing Service team that aligns with company values and goals. To achieve this objective, the ASM will:\n\u2022Manage Front Desk, Kid\u2019s Club, and Group X Instructor schedule within budgeted hours submitted to and approved by CM\n\u2022Train & develop Front Desk, Kid\u2019s Club staff, and Group X Instructors on 24 Hour Fitness member service SOPs and objectives\n\u2022Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities\n\nCustomer Service [45% of time]\n\u2022Greet all incoming members and guests\n\u2022Ensure Guest Fitness Profiles are completed and appropriate fees are collected\n\u2022Enter Guest and Telephone Inquiry information into GMS\n\u2022Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests.\n\u2022Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments.\n\u2022Record lost and found items on the Lost and Found Property Log and secure items per policy\n\u2022Ensure required forms are available, and completed and processed properly (e.g. Kid\u2019s Club Coupon Log, Group X Reservation sheets, etc.)\n\u2022Promote and sell merchandise\n\u2022Assists in the planning and implementation of promotions and merchandising.\n\u2022Keep front desk area and lobby clutter free, and orderly\n\u2022Perform general cleaning duties to include hourly locker room checks\n\u2022Ensure all team members are in proper uniform\n\u2022Operate Tomax system and ensure open/close/break procedures are followed\n\u2022Reconcile and report all incoming or outgoing (i.e. drink refunds) monies\n\u2022Process all monetary transactions through Tomax\n\nGeneral [5% of time]\nIn addition to specific functional accountabilities, the ASM is expected to act as \u2018cross functional\u2019 manager. The ASM develops a broad skill set in order to understand the fundamental roles and duties of their Membership and Fitness peers. The ASM is able to \u2018step in\u2019 to assist members and team members to resolve issues in those functions if the MM or FM is absent. The ASM\u2019s development may involve formal cross-training, and/or informal activities.\n\nAs revenue and staff levels decrease, the ASM will have increasing personal accountability for personal hours assigned to front-desk and member service activities.\n\nQualifications:\nKnowledge, Skills & Abilities:\n\u2022Strong customer service skills\n\u2022Strong communication skills both oral and written\n\u2022Organization skills\n\u2022Attention to detail\n\nCertifications / Educational Level:\n\u2022High School Diploma or GED required\n\u2022Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required\n\nExperience:\n\u2022Must have 1-2 years experience in customer service function. Retail environment preferred.\n\u2022Previous supervisory experience preferred\n\u2022Basic computer skills\n\nPhysical Requirements:\n\u2022While performing the duties of this job, the employee is regularly required to stand for up to 8 hours. The employee occasionally sits, walks, kneels and reaches with hands and arms.\n\u2022Frequently required to lift and/or move up to 45 lbs.\n\nWork Environment:\n\u2022While performing the duties of this job, regularly exposed to moving mechanical parts\n\u2022The noise level in the environment is occasionally loud\n\u2022Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business", "date_new": "2013-06-03 21:19:54", "url": "http://workintexas-veterans.jobs/xml/37215610/job/", "country": "United States", "company": "24 Hour Fitness", "title": "Assistant Service Manager", "reqid": "7548BR", "state": "Texas", "state_short": "TX", "location": "Carrollton, TX", "uid": 37215610}, {"country_short": "USA", "city": "Carrollton", "description": "Title: Kid's Club Attendant\nArea of Interest: Service\nAddress: 00310 Carrollton - TX\nCity: Carrollton\nState: Texas\nJob Description: Job Classification: Non-Exempt\nJob Summary\nThe Kid s Club Attendant (KCA) ensures that the Kid s Club delivers a safe and positive member experience.\n\u2022 Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code. .\n\u2022 Provides a safe, fun and interactive environment to children using the Kid s Club.\n\u2022 Conducts all activities in a positive and professional manner.\n\u2022 Follows all Kid s Club policies and procedures.\n\nOrganizational Relationship\n\nReports to the Kid s Club Supervisor (KCS), Service Manager (SM) or the Club Manager (CM)\n\nEssential Duties & Responsibilities:\n\nThe Kid s Club Attendant is responsible for performing the following activities for the club:\n\nChild Care [70% of time]\n\u2022 Supervise activities of all assigned children in the Kid s Club area and ensures child remains in designated area\n\u2022 Provide child care to children including paging parent/guardian if necessary to assist with discipline issues and attending to personal needs (i.e., diaper changing).\n\u2022 Participate and entertain children with games or other approved activities\n\u2022 Administer first aid to children in accordance with company policy\n\nCustomer Service [20% of time]\n\u2022 Ensure parent receives copy of Kid s Club agreement and answer any questions around procedures\n\u2022 Report any incidents to Kid s Club Supervisor or Service Manager\n\u2022 Report all member complaints to Kid s Club Supervisor or Service Manager\n\u2022 Report any child health concerns to Kid s Club Supervisor or Service Manager so a Health Alert may be posted if required\n\u2022 Responsible for general cleaning duties in Kids Club including disinfecting toys\n\nAdministration [10% of time]\n\u2022 Ensure parent/guardian has signed Kid s Club Agreement/Information Card\n\u2022 Ensure individual checking in the child is listed on the Kid s Club Agreement/Information Card\n\u2022 Ensure parent/guardian completes and signs the Kid s Club Register when checking in and checking out children\n\u2022 Ensure proper payment is received for the use of Kid s Club\n\u2022 Ensure all children have a numbered sticker that corresponds to the line number on the Kid s Club Register.\n\nQualifications:\nKnowledge, Skills & Abilities:\n\u2022 Patience in dealing with children and customers\n\u2022 Strong communication and interpersonal skills\n\u2022 Attention to detail\n\u2022 Energetic and Friendly\n\nCertifications / Educational Level:\n\u2022 High School Diploma or GED required\n\u2022 Cardiopulmonary Resuscitation (CPR) from an approved organization (within 60 days of employment)\n\u2022 State certification (see state specific requirements)\n\u2022 Must complete Club Orientation training prior to beginning Kid s Club Attendant training\n\u2022 Must complete Kid s Club Attendant training prior to working alone in Kid s Club\n\u2022 Must complete Club Safety training within 30 days of hire\n\nExperience:\n\u2022 6-12 months child care experience preferred\n\nPhysical Requirements:\n\u2022 Must be able to stand, reach with hands and arms; stoop, kneel, crouch, crawl and walk, talk and hear\n\u2022 Use hands to climb or balance.\n\u2022 Employee must occasionally lift and/or move up to 50 lbs.\n\nWork Environment:\n\u2022 While performing the duties of this job, regularly exposed to moving mechanical parts\n\u2022 The noise level in the environment is occasionally loud\n\nThis position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.", "date_new": "2011-03-07 16:01:35", "url": "http://workintexas-veterans.jobs/xml/19970384/job/", "country": "United States", "company": "24 Hour Fitness", "title": "Kid's Club Attendant", "reqid": "314BR", "state": "Texas", "state_short": "TX", "location": "Carrollton, TX", "uid": 19970384}, {"country_short": "USA", "city": "Carrollton", "description": "Title: Personal Trainer\nArea of Interest: Fitness\nAddress: 00310 Carrollton - TX\nCity: Carrollton\nState: Texas\nJob Description:\nJob Summary\n\nAs a brand ambassador, a Personal Trainer (PT) represents 24 Hour Fitness to members and clients by delivering apositive fitness experience and quality personal training sessions leading to member retention and client acquisition and retention.\n\n\n\nResponsible for:\n\n\u00b7Enthusiastically helping create a club climate that supports our purpose:To ImproveLives Through Fitness.\n\n\u00b7Executing the 24 Hour Fitness Service Promise; contributing to running aClean, Friendly and Well Maintainedclub.\n\n\u00b7Upholding 24 Hour Fitness core values of A.C.H.I.E.V.E.:Accountability, Connected, High Expectations, Integrity, Energize, Versatility,andEnjoy What You Do.\n\n\u00b7Making our clubsEasy to Useby assisting members and clients with education and guidance on comprehensive fitness programs including resistance and cardiorespiratory training, general nutritional guidelines, and nutritional product recommendations.\n\n\u00b7Meeting/exceeding minimum monthly company expectations including session service targets resulting in PT revenue and contributing to club success.\n\n\u00b7Training exclusively at 24 Hour Fitness. As a 24 Hour Fitness team member, it is a violation of our conflict of interest policy toconduct personal training sessions or perform any personal training-related duties independently or at any company outside of 24 Hour Fitness. This includes working as an employee or independent contractor for another health club, personal training studio or private residence, or engaging in any other activities that represent a conflict of interest for 24 Hour Fitness.\n\n\n\nOrganizational Relationship\n\nReports to the Fitness Manager (FM), Assistant Fitness Manager (AFM), or Club Manager (CM) depending on club and market. This position does not have any direct reports.\n\n\n\nEssential Duties and Responsibilities\n\nThe PT is responsible for performing the following activities for the club:\n\n\n\nService and Train Clients [70% of time]\n\n\u00b7Create an outstanding initial personal training experience for introductory package clients by executing the 3-session guidelines.\n\n\u00b7Prepare and deliver comprehensive fitness programs based on clients goals that include appropriate exercise selection and teaching a fitness lifestyle.\n\n\u00b7Provide general nutritional information.\n\n\u00b7Inform clients of the fitness tools available to assist them in achieving their goals.\n\n\u00b7Set expectations and hold clients accountable to their comprehensive fitness programs through goal setting, follow up discussions, and tracking progress.\n\n\u00b7Demonstrate safe and proper exercise technique to clients.\n\n\u00b7Arrive on time, prepared, enthusiastic, and attentive for every training appointment.\n\n\n\nService Members [20% of time]\n\n\u00b7Instruct members on proper use of club equipment and exercise techniques.\n\n\u00b7Assist, at the club management s request, in any member service activities (e.g., fitness seminars, boot camps, body fat tables, etc.).\n\n\u00b7Understand all aspects and benefits of the Fitness Orientation and deliver a positive fitness experience to members and guests.\n\n\u00b7Help deliver on the Service Promise ofClean, Friendly, and Well Maintained Club (e.g., racking weights and assisting in maintaining a neat, organized and clean club).\n\n\n\nAdministration/Misc. [10% of time]\n\n\u00b7Design comprehensive fitness programs using company-provided tools.\n\n\u00b7Create, maintain, and regularly update folders for each personal training client, following company guidelines.\n\n\u00b7Schedule all personal training sessions, other appointments, and administration time using company systems.\n\n\u00b7If primary qualification has an expiration date: Complete IDEA Fit continuing education courses as necessary to maintain the primary qualification.\n\n\u00b7Execute other duties as assigned.\n\n\n\n\n\n\n\nQualifications\n\nKnowledge, Skills & Abilities:\n\n\u00b7Understand principles of physical fitness and proper exercise technique.\n\n\u00b7Ability to communicate clearly and concisely, both verbally and in writing.\n\n\u00b7Adjust and operate fitness equipment.\n\n\u00b7Ability to perform a variety of exercise routines.\n\n\u00b7Possess excellent customer service skills.\n\n\n\nCertifications / Educational Level:\n\n\u00b7High School Diploma or GED required\n\n\u00b7Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required\n\n\u00b7Degree in a related field or approved Personal Training Certification (listed below) required\n\n\u00b7American College of Sports Medicine (ACSM)\n\n\u00b7Certified Personal Trainer\n\n\u00b7Health Fitness Specialist\n\n\u00b7Clinical Exercise Specialist\n\n\u00b7Clinical Exercise Physiologist\n\n\u00b7Cancer Exercise Trainer\n\n\u00b7Certified Inclusive Fitness Trainer\n\n\u00b7American Council on Exercise (ACE)\n\n\u00b7Personal Trainer Certification\n\n\u00b7Lifestyle & Weight Management Consultant Certification\n\n\u00b7Advanced Health and Fitness Specialist\n\n\u00b7The Cooper Institute-Certified Personal Trainer\n\n\u00b7International Fitness Professionals Association (IFPA)\n\n\u00b7Personal Fitness Trainer Certification\n\n\u00b7Advanced Personal Fitness Trainer\n\n\u00b7Master Personal Fitness Trainer\n\n\u00b7National Academy of Sports Medicine (NASM)-Certified Personal Trainer\n\n\u00b7National Council on Strength and Fitness (NCSF)-Personal Trainer\n\n\u00b7National Exercise and Sports Trainers Association (NESTA)-Personal Fitness Trainer\n\n\u00b7National Federation of Professional Trainers (NFPT)-Personal Trainer\n\n\u00b7National Strength and Conditioning Association (NSCA)\n\n\u00b7Certified Personal Trainer\n\n\u00b7Certified Strength and Conditional Specialist\n\n\u00b7World Instructor Training Schools (W.I.T.S)\n\n\u00b7Personal Trainer\n\n\n\nExperience:\n\nPersonal Trainer experience preferred but not required.\n\n\n\nPhysical Requirements:\n\n\u00b7Must be able to lift 50 lbs.\n\n\u00b7Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting, and prolonged standing and walking.\n\n\n\nWork Environment:\n\n\u00b7While performing the duties of this job the team member is regularly exposed to moving mechanical parts.\n\n\u00b7The noise level in the environment is occasionally loud.\n\n\u00b7Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business.", "date_new": "2011-03-07 16:00:29", "url": "http://workintexas-veterans.jobs/xml/19970168/job/", "country": "United States", "company": "24 Hour Fitness", "title": "Personal Trainer", "reqid": "456BR", "state": "Texas", "state_short": "TX", "location": "Carrollton, TX", "uid": 19970168}, {"country_short": "USA", "city": "Carrollton", "description": "Title: Service Representative Lead\nArea of Interest: Service\nAddress: 00310 Carrollton - TX\nCity: Carrollton\nState: Texas\nJob Description: Job Classification: Non-Exempt\nJob Summary\nThe Lead Service Representative (LSR) provides customer service support to the club members and guests.\n\u2022 Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code.\n\u2022 Responsible for assisting and directing members/guests\n\u2022 Supervises the front desk and retail operations\n\u2022 Monitoring incoming inquiries and ensuring proper check in procedures are followed\n\nOrganizational Relationship:\n\nReports to the Service Manager (SM) or Assistant Service Manager (ASM)\n\nEssential Duties & Responsibilities:\n\nFront Desk [80% of time]\n\u2022 Greets, checks-in, and services all members, and registers all guests. Answers the phones and obtains appropriate information and transfers calls as necessary.\n\u2022 Maintains the Guest Registers, Fitness Profiles, Telephone Inquiries, and Group X schedules and reservation records.\n\u2022 Supervises Point of Sales (POS) operations and files daily and weekly club revenue reports.\n\u2022 Keeps the front desk and surrounding areas orderly and clean.\n\nClub Operations/Administration [10% of time]\n\u2022 Monitors Retail goals and ensures club is on track to meet and exceed assigned goals.\n\u2022 Partners with Facilities Maintenance on repairs and maintenance and general upkeep in the club.\n\nDevelopment [10% of time]\n\u2022 Trains Kids Club staff on Kids Club related training programs and policies and procedures.\n\u2022 Monitors Kids Club staff job performance.\n\u2022 Assist SM with performance appraisals.\n\nQualifications:\nKnowledge, skills & abilities:\n\u2022 Strong interpersonal and communication skills, including proper telephone etiquette. Able to generate, maintain and demonstrate a friendly, enthusiastic and positive attitude. Possess a strong customer service focus. Responds professionally to requests and inquiries from guests, members and staff.\n\u2022 Understands and follow oral and written instructions. Communicates clearly and concisely.\n\u2022 Possesses strong organizational skills. Understands basic record keeping practices and procedures. Able to file both alphabetically and numerically. Demonstrates the ability to organize and prioritize multiple tasks.\n\nCertifications / Educational Level:\n\u2022 High School Diploma or GED required\n\u2022 Successful completion of the STP Club Orientation, Club Safety, and Front Desk Attendant Training Programs\nExperience:\n\u2022 Must have 6 months Service Representative (SR) experience.\n\u2022 Experience with multiple phone lines preferred\n\nPhysical Requirements:\n\u2022 While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms.\n\u2022 Frequently required to lift and/or move up to 25 lbs.\n\nThis position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.", "date_new": "2011-03-07 15:58:43", "url": "http://workintexas-veterans.jobs/xml/19969806/job/", "country": "United States", "company": "24 Hour Fitness", "title": "Service Representative Lead", "reqid": "522BR", "state": "Texas", "state_short": "TX", "location": "Carrollton, TX", "uid": 19969806}, {"country_short": "USA", "city": "Carrollton", "description": "Title: Group Exercise Instructor\nArea of Interest: Group X\nAddress: 00310 Carrollton - TX\nCity: Carrollton\nState: Texas\nJob Description: GENERAL SUMMARY: The Group X Instructor leads members through group exercise activities. The Group X Instructor (GXI) educates participants about useful and safe exercises, assists them in achieving exercise goals and creates a fun workout environment for all populations pursuant to the 24 Hour Fitness Standards of Excellence. Instructor leads members through group exercise activities in a classroom setting.\n\nESSENTIAL DUTIES & RESPONSIBILITIES:\n1. Technical Duties (50%)\n\u2022 Educates members on safe techniques and guidelines\n\u2022 Greet all members and orients new participants\n\u2022 Instructs class to the ability level of the students participating\n\u2022 Monitor participants through perceived rate of exertion\n\u2022 Works with participants to achieve fitness goals\n\u2022 Encourages new participants and orients them to class\n\u2022 Utilize schedule source for personal class scheduling and class substitution\n\u2022 Comply with all of 24 Hour Fitness company policies and procedures\n\n2. Administrative Duties (40%)\n\u2022 Instructs group exercise classes according to schedule and according to company standards\n\u2022 Starts and finishes class on time as scheduled\n\u2022 Stores all equipment neatly and appropriately\n\u2022 Documents equipment problems in club maintenance log and reports problem to Service Manager\n\u2022 Attends instructor trainings and supervisor s meetings\n\n3. Promotion (10%)\n\u2022 Participates in all GX department events, club events and company events\n\nORGANIZATION RELATIONSHIPS: The position has no direct supervision of employees. The GXI has interaction with participants to ensure that exercises and drills are performed in a safe and effective manner. The GXI also has interaction with club management staff.\nREQUIRED QUALIFICATIONS:\n1) Knowledge, skills & abilities:\n\u2022 Ability to deal with a diversity of individuals\n\u2022 Ability to communicate with people of all age groups\n\u2022 Strong Communication skills\n\u2022 Knowledge of safe exercise technique and principles\n\u2022 Ability to effectively demonstrate all skills being taught to participants\n\u2022 Posses the ability to follow directions\n\u2022 Maintains a professional attitude toward responsibilities, fellow instructors, club staff and members.\n\u2022 Be punctual and exhibit a positive attitude.\n\u2022 Project a professional image through dress, behavior and attitude.\n\u2022 Must be outgoing, energetic and able to perform in front of an audience.\n\n2) Minimum certifications/educational level:\n\u2022 Current Group Exercise approved certification is preferred\n\u2022 Additional training in specialty formats may be required\n\n3) Minimum experience:\n\u2022 Prior six months experience in taking group exercise activities is preferred.\n\n4) Physical Requirements:\n\u2022 Lifting of light weights, jumping, squatting, walking, hopping, kicking\n\nThis position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.", "date_new": "2011-03-07 15:57:19", "url": "http://workintexas-veterans.jobs/xml/19969549/job/", "country": "United States", "company": "24 Hour Fitness", "title": "Group Exercise Instructor", "reqid": "96BR", "state": "Texas", "state_short": "TX", "location": "Carrollton, TX", "uid": 19969549}, {"country_short": "USA", "city": "Carrollton", "description": "Title: Facility Technician\nArea of Interest: Facilities\nAddress: 00310 Carrollton - TX\nCity: Carrollton\nState: Texas\nJob Description: TITLE: Facilities Technician DATE: Comp. FLSA: Comp.\nDEPARTMENT: Facilities Management GRADE: Comp. JOBCODE: Comp.\nREPORTING TO: District Facilities Technician Manager SUBFUNCTION: Comp.\nGENERAL SUMMARY: Primary responsibility is to repair and maintain all buildings and equipment in assigned facilities, including operation of all club areas, earning acceptable Audit scores and preventative maintenance on equipment and facility\nESSENTIAL DUTIES & RESPONSIBILITIES:\n1. Club and Equipment Maintenance\n\u2022 Ensures proper operation of all club areas including: Exterior and Entrance areas, Sales Area, Racquetball Courts, Exercise and Cardio Rooms, Weight Rooms, Locker Rooms, Pool, Jacuzzi, Sauna, Baby-sitting Area, Aerobics Room, Employee Break Room, Storage Room and any other areas that are located within 24 Hour Fitness leased space\n\u2022 Maintenance of (or oversees outside service provider maintenance) pool/spa to ensure proper chemical balances and drains and cleans spas after hours as needed\n\u2022 Performs monthly fire extinguisher checks\n\u2022 Works closely with the Service Manager and General Manager to discuss club maintenance needs and repairs, conducts a daily walk-through with the Service Manager, and maintains a Maintenance Log and ensures follow through and communication on these items\n\u2022 Conducts a daily safety walk-through of the Facility to identify and address any immediate safety concerns. Meets with the District Facilities Technician Manager on a regular basis in the club to do a walkthrough in the club and to receive hands on support, training and direction from the DFTM.\n\u2022 Conducts a thorough inspection in the facility on a weekly basis to ensure facility and equipment adheres to 24 Hour Fitness standards\n\u2022 Reviews 24 Hour Fitness General Inspection Audit for assigned club and makes necessary arrangements for repair issues pertaining to safety and maintenance\n\u2022 Works closely with the DFTM to address issues which arise from the Audit and to meet the Division s Inspection Score goal\n\u2022 Works on special projects as directed by the District Facilities Technician Manager.\n\u2022 Maintains the history file on all equipment.\n\u2022 Procure repair parts, materials, tools, and equipment.\n\u2022 Performs monthly OSHA safety checks as required on the OSHA / PM guidelines.\n\u2022 Has been trained in and follows all OSHA, company and Facilities department safety guidelines on a daily basis.\n\n2. Preventative Maintenance\n\u2022 Performs preventative maintenance as directed by 24 Hour Fitness Corporate Office and individual manufacturer specifications\n\u2022 Maintains a log of Preventative Maintenance\n\n3. Other\n\u2022 Attends Area meetings\n\u2022 Attends Area training sessions and equipment vendor training sessions as directed by\n\u2022 Reports any substandard cleanliness issues to the Operations Manager District Facilities Technician Manager.\n\u2022 Maintains and is responsible for Petty Cash\nORGANIZATION RELATIONSHIPS: Will need to communicate with Facilities Management Personnel, all Club Personnel, Members, and Manufacturer s Service Representatives,\n\nREQUIRED QUALIFICATIONS: If a qualification is not REQUIRED, indicate that it is (preferred).\n1) Knowledge, skills & abilities:\n\u2022 Must possess strong interpersonal, communication, and organization skills\n\u2022 Must be highly organized and able to handle a multi-task environment\n\u2022 Must have a high level of professionalism, honesty, integrity and an excellent work ethic\n\u2022 Diligence and a strong understanding of liability issues and personal and/or public injury related to satisfactory completion of the above listed duties a must Please indicate the level of any technical skills required of the position (i.e., exposure to, general understanding, in-depth knowledge, etc.). Please mention any specific computer related knowledge.\n\u2022 Also list non-technical competencies required to handle the job responsibilities (e.g. attention to detail, leadership skills, communication skills, problem solving/analytical abilities, time management skills).\n\n2) Minimum certifications/educational level:\n\u2022 Must complete all Facilities Management Technician Training Modules as they are offered\n\n3) Minimum experience:\n\u2022 1-2 years experience in operations/maintenance preferred\n\u2022 Previous experience in health club maintenance strongly preferred\n\n4) Physical Requirements:\n\u2022 Duties may include physical effort, including the ability to lift a minimum of 50 lbs., bending, squatting, reaching, or being on feet for long periods of time\n\u2022 Duties include exposure to pool chemicals, cleaning supplies, and periodic grease/oil from cardiovascular equipment\n\u2022 Must be available for overtime work\n\u2022 Must maintain suitable transportation\n\u2022 Must maintain basic tool set (as listed ) and inventory them monthly\n\u2022 Must report to work in a 24 Hour Fitness approved uniform\nThis position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.", "date_new": "2011-03-07 15:54:14", "url": "http://workintexas-veterans.jobs/xml/19968978/job/", "country": "United States", "company": "24 Hour Fitness", "title": "Facility Technician", "reqid": "23BR", "state": "Texas", "state_short": "TX", "location": "Carrollton, TX", "uid": 19968978}, {"country_short": "USA", "city": "Carrollton", "description": "Title: Membership Counselor\nArea of Interest: Membership (Sales)\nAddress: 00310 Carrollton - TX\nCity: Carrollton\nState: Texas\nJob Description: Job Classification: Non-exempt.\n\nJob Summary\nAs a brand ambassador, a Membership Counselor (MC) represents 24 Hour Fitness to prospective members ensuring they have a welcoming, informative, and enjoyable experience during their club visits ultimately leading to purchasing a membership.\n\n\u2022Execute 24 Hour business processes that bring to life our Easy and Accessible Fitness brand promise by showing potential members how we are Easy to Join and Easy to Use our clubs are.\n\u2022Contribute to achieving club membership goals by meeting or exceeding personal new member enrollment targets and supporting fellow MCs in a true team environment.\n\u2022Responsible for enthusiastically helping create a club climate that supports our Changing Peoples Lives Through Fitness.\n\u2022Responsible for upholding 24 Hour Fitness core values of ACHIEVE: Accountability, Connected, High Expectations, Integrity, Energize, Versatility, and Enjoy What You Do.\n\nOrganizational Relationship\nReports to the Membership Manager (MM) or Club Manager (CM). This position does not have any direct reports.\n\nEssential Duties and Responsibilities\nThe MC is responsible for performing the following activities for the club:\n\nClub Tours & Presentations [50% of time]\n\u2022Create a great guest experience by delivering a personalized, guest-centric Sell Well Tour.\n\u2022Inspire guests to purchase memberships. Turn every guest club visit into a new member relationship by listening to guests goals, presenting 24 Hour Fitness in a way that best connects with them, and establishing trust in 24 Hour Fitness through transparent pricing, open dialogue, and passion for fitness.\n\u2022Integrate how personal training can play a vital role in achieving fitness goals with 100% of prospective new members.\n\u2022Present the opportunity to purchase fitness with 100% of new memberships.\nMember and Prospective Member Service and Follow-up [50% of time]\n\u2022Create an outstanding member experience; follow up with current members to see if they are achieving their fitness goals. Serve as a resource for their questions or concerns, and put them in touch with the right 24HF resources as appropriate to ensure members are getting to their fitness goals.\n\u2022Generate leads/new business through member promotions, leads, referrals, and guest passes.\n\u2022Manage and follow-up on 100% of Web Leads, e-mail referrals, Missed Guests, and any other referrals.\n\u2022Maintain current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members.\n\u2022Help deliver on our Service Promise of a clean, friendly, and well-maintained club.\n\u2022As a contributing team member, assist the front desk as necessary allowing members to receive a friendly greeting/check-in and prompt attention to their needs.\n\u2022Execute other duties as assigned.\n\nQualifications\n\nKnowledge, Skills & Abilities:\n\u2022In-depth knowledge of sales practices and techniques\n\u2022General understanding of Fitness Industry\n\u2022Ability to work with computers\n\u2022Must have good interpersonal communication skills\n\u2022Excellent customer service skills\n\u2022Independent, self-starter with strong organizational skills\n\u2022Must be a team player\n\nCertifications / Educational Level:\n\u2022High School Diploma or GED required\n\u2022Must complete company sales training and orientation programs\n\nExperience:\n\u20221-2 years sales experience preferred\n\nPhysical Requirements:\n\u2022Must be able to lift 45 lbs\n\u2022Must be able to type, use the telephone and computer mouse\n\u2022Job requires frequent sitting, standing, walking, and stair climbing\n\u2022Must be able to demonstrate proper fitness techniques\n\nWork Environment:\n\u2022While performing the duties of this job the employee is regularly exposed to moving mechanical parts\n\u2022The noise level in the environment is occasionally loud\nThis position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.", "date_new": "2011-03-07 15:54:02", "url": "http://workintexas-veterans.jobs/xml/19968934/job/", "country": "United States", "company": "24 Hour Fitness", "title": "Membership Counselor", "reqid": "241BR", "state": "Texas", "state_short": "TX", "location": "Carrollton, TX", "uid": 19968934}, {"country_short": "USA", "city": "Carrollton", "description": "Title: Service Representative\nArea of Interest: Service\nAddress: 00310 Carrollton - TX\nCity: Carrollton\nState: Texas\nJob Description: Job Classification: Non-Exempt\nJob Summary\nThe Service Representative (SR) provides customer service support to the club members and guests.\n\u2022 Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code..\n\u2022 Responsible for assisting and directing members/guests\n\u2022 Monitoring incoming inquiries and ensuring proper check in procedures are followed\n\nOrganizational Relationship:\n\nReports to the Service Manager or Assistant Service Manager\n\nEssential Duties & Responsibilities:\n\nMember and Guest Check in Compliance [50% of time]\n\u2022 Greet all incoming members and guests\n\u2022 Ensure all check in procedures are followed\n\u2022 Ensure Guest Fitness Profiles are completed and appropriate fees are collected\n\u2022 Enter Guest and Telephone Inquiry information into GMS\n\nCustomer Service [25% of time]\n\u2022 Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests.\n\u2022 Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments.\n\u2022 Record member concerns on the Member Service Log or Maintenance Log (depending on issue).\n\u2022 Record lost and found items on the Lost and Found Property Log and secure items per policy\n\u2022 Ensure required forms are available, and completed and processed properly (e.g. Kid s Club Coupon Log, Group X Reservation sheets, etc.)\n\u2022 Promote and sell merchandise\n\u2022 Keep front desk area and lobby clutter free, and orderly\n\u2022 Perform general cleaning duties to include hourly locker room checks\n\nPoint of Sales [25% of time]\n\u2022 Operate Tomax system and ensure open/close/break procedures are followed\n\u2022 Reconcile and report all incoming or outgoing (i.e. drink refunds) monies\n\u2022 Process all monetary transactions through Tomax\n\nQualifications:\nKnowledge, Skills & Abilities:\n\u2022 Strong customer service skills\n\u2022 Strong communication skills both oral and written\n\u2022 Organization skills\n\u2022 Attention to detail\n\nCertifications / Educational Level:\n\u2022 High School Diploma or GED required\n\u2022 Must complete Club Orientation training prior to beginning the Front Desk Receptionist training\n\u2022 Must complete Front Desk training prior to working alone at the Front Desk\n\u2022 Must complete Club Safety training within 30 days of hire\n\u2022 Must attend New Hire Orientation prior to first scheduled shift in assigned club\n\nExperience:\n\u2022 Must have 6-12 months experience in customer service function. Retail environment preferred.\n\u2022 Experience with multiple phone lines preferred\n\u2022 Basic computer skills\n\nPhysical Requirements:\n\u2022 While performing the duties of this job, the employee is regularly required to stand for up to 8 hours. The employee occasionally sits, walks, kneels and reaches with hands and arms.\n\u2022 Frequently required to lift and/or move up to 25 lbs.\n\nWork Environment:\n\u2022 While performing the duties of this job, regularly exposed to moving mechanical parts\n\u2022 The noise level in the environment is occasionally loud\nThis position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.", "date_new": "2011-03-07 15:52:38", "url": "http://workintexas-veterans.jobs/xml/19968636/job/", "country": "United States", "company": "24 Hour Fitness", "title": "Service Representative", "reqid": "168BR", "state": "Texas", "state_short": "TX", "location": "Carrollton, TX", "uid": 19968636}, {"country_short": "USA", "city": "Carrollton", "description": "Title: Service Representative Night\nArea of Interest: Service\nAddress: 00310 Carrollton - TX\nCity: Carrollton\nState: Texas\nJob Description: Job Classification: Non-Exempt\nJob Summary\nThe Service Representative Night (SRN) provides customer service support to the club members and guests.\n\u2022 Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code. .\n\u2022 Responsible for assisting and directing members/guests\n\u2022 Ensures a safe and secure club\n\u2022 Monitoring incoming inquiries and ensuring proper check in procedures are followed\n\nOrganizational Relationship:\n\nReports to the Service Manager (SM) or Assistant Service Manager (ASM)\n\nEssential Duties & Responsibilities:\n\nMember Check in/Customer Service [60% of time]\n\u2022 Greet all incoming members\n\u2022 Follow all check in procedures\n\u2022 Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages\n\u2022 Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.\n\u2022 Record member concerns on the Member Service Log\n\u2022 Record lost and found items on the Lost and Found Property Log and secure items per policy\n\nClub Cleanliness and Safety [30% of time]\n\u2022 Keep front desk area and lobby clean, clutter free, and orderly/organized\n\u2022 Clean and organize lobby, and weight and cardio rooms\n\u2022 Perform safety checks during the shift to ensure club is secured and safe\n\u2022 Re-rack all equipment and weights\n\u2022 Record equipment, facility, and janitorial issues on the Maintenance Logs\n\u2022 Other cleaning duties as assigned\n\nAdministrative [10% of time]\n\u2022 Read and be familiar with all club communications (requires initials) (I m not sure what the reference to initials means)\n\u2022 Ensure required forms are available, and completed and processed properly (e.g., Group X Reservation sheets, etc.)\n\u2022 Inventory Front Desk supplies including first aid kits, and report to Service Manager when supplies are low\n\u2022 Fill out Front Desk Planner and other duties associated with Planner.\n\u2022 Other duties as assigned\n\nQualifications:\nKnowledge, Skills & Abilities:\n\u2022 Strong customer service skills\n\u2022 Strong communication skills both oral and written\n\u2022 Organization skills\n\u2022 Attention to detail\n\nCertifications / Educational Level:\n\u2022 High School Diploma or GED required\n\u2022 Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment)\n\u2022 Must complete STP Front Desk Night training (includes STP Club Orientation and STP Club Safety) prior to working alone at the Front Desk\n\u2022 Must attend New Hire Training prior to first scheduled shift in assigned club\n\nExperience:\n\u2022 Must have 6-12 months experience in customer service function.\n\u2022 Experience operating multiple phone lines preferred.\n\u2022 Basic Computer Skills\n\nPhysical Requirements:\n\u2022 While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms.\n\u2022 Frequently required to lift and/or move up to 25 lbs.\n\nThis position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.", "date_new": "2011-03-07 15:51:15", "url": "http://workintexas-veterans.jobs/xml/19968355/job/", "country": "United States", "company": "24 Hour Fitness", "title": "Service Representative Night", "reqid": "385BR", "state": "Texas", "state_short": "TX", "location": "Carrollton, TX", "uid": 19968355}]