ADT Security Services, Inc. Residential Resale Representative in Austin, Texas
/ Company Overview: /
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,000 people at 200 locations. More information is available at www.adt.com.
Join our team and help us protect what matters most. ADT offers an opportunity to earn uncapped income! Employees can choose from a variety of medical, dental, vision, and supplementary insurance plans. ADT offers a 401(k) with a competitive matching contribution, up to 5% of eligible compensation. Additional benefits include automobile and cell phone reimbursements, paid holidays, tuition reimbursement, corporate discounts, and flexible spending accounts.
/ Position: Residential Resale Representative /
ADT is committed to hiring team members who are passionate about providing exceptional customer service – people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers’ evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. With each sale, it is essential that the Residential Resale Representative ensures our customers have the best experience from the initial sales call to the follow up meetings. Residential Resale Representatives sell reactivation service and upgrade products within assigned territory to small business locations that have a previously disconnected ADT system.
/Duties and Responsibilities:/
Identify and prioritize prospects using creative lead generating techniques.
Build trust and rapport with customers through consistent used of established ADT processes.
Deliver the ADT custom version presentation to prospects, identify positive features and advantages of our products and services over those of our competition; and propose a customized solution to prospects.
Sell reactivation services and upgraded products within assigned territory to customers who have a previously discontinued ADT system.
Identify customer needs and present ADT products and services and demonstrate the differentiated ADT value.
Prepare final agreements for signatures
Meet or exceed assigned sales quota while following established ADT guidelines.
Adhere to current ADT policies, procedures, products, programs and services.
Maintain customer relationships by consistent follow up to ensure long term satisfaction and generate referrals
/ Education/Work Experience Required /
High School degree or equivalent preferred
Minimum 1 year in customer service or sales role
/ Skills /
Excellent interpersonal skills
Must possess strong communication and negotiation skills
Effective time management skills
Aptitude for problem solving and resolving conflicts
Ability to determine solutions for customers in a consultative sales approach
/ Qualifications /
Ability to lift 15 pounds and stand or walk for 8-10 hours/day
Valid driver's license with clean driving record
Ability to work a full time schedule
Available for local travel, nights and weekends to accommodate the customers' agenda
/ Want to learn more about ADT? /
Visit us online at www.adt.com or on Facebook.
Title: Residential Resale Representative
Requisition ID: 1713225