IBM Entry Level Security Services Specialist - Infrastructure and Endpoint in Austin, Texas

Infrastructure & Endpoint Security Services Specialists are responsible for installing and maintaining enterprise wide Anti-Virus and Personal Firewall implementations to aid in determining problems facing the client. In this role, problems are not routine or standardized and each new virus comes with a new set of challenges to be overcome in order to protect the customer’s infrastructure and restore the customer’s network after a virus infection. Creation of Root Cause Analysis and executive presentations to describe the cause of an infection and the solution will be required. This role would require on-call coverage during scheduled times with an expectation of availability 24/7 during that scheduled time. Travel for Emergency Onsite Support would be required during a virus emergency.Primary Job Responsibilities:

  • Maintaining the Anti-Virus and Personal Firewall infrastructure for IBM’s customers. This includes ensuring the compliance and currency of the software version as well as the anti-virus definitions. Work closely with System Administrators, Network Administrators, Desktop Support, and Help Desk to ensure policies are being followed and appropriate steps are taken to protect the customer’s infrastructure.

  • Respond to audit requests relating to the currency of the customer’s infrastructure and take remediation steps to close any gaps in anti-virus coverage.

  • Monitor the AV Console and provide current reports to System Administrator and Desktop Support Personnel. Also provide instruction as to specific actions needed to remediate gaps identified on the reports.

  • Provide 3rd level software support to the support groups and the customer to assist in resolving any non-standard anti-virus issue. Work closely with the anti-virus vendors to resolve outstanding issues. Provide virus samples to the anti-virus vendors for analysis and respond appropriately to the findings.

  • Design and roll out new product releases of anti-virus into the customer’s infrastructure. Prepare product comparisons and roll out a different vendor’s product if selected by the customer.

  • Respond to and remediate virus infections in the customer’s infrastructure. Network connectivity limitations may require travel to the customer’s site to complete remediation activities and bring the customer’s network back up. Regular status reports should be made to IBM and IBM’s customer during an outbreak. A Root Cause Analysis may be required to determine the cause of the infection and the steps needed to remediate the issue.

Opportunities may be located in Dubuque Iowa or Sandy Springs, GA

Basic knowledge in general security and or antivirus infrastructure management.Basic knowledge in root cause analysis and problem solving skillsBasic knowledge in reverse engineering and/or malware analysisBasic knowledge in vendor/application relationship managementBasic knowledge in advanced security software policy configuration/management/design

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.