Texas Health Resources Call Center Specialist in Arlington, Texas


Texas Health Resources seeks to hire a Full Time Call Center Specialist


Monday - Friday; 11:30am - 8:00pm with Wednesday off (subject to change at time of hire)

Saturdays 8:00am - 4:30pm

Days off Wednesday & Sunday


High School Diploma or equivalent


1-2 years of hospital admissions, central business office or call center experience required.


CHAA certification preferred and/or be able to obtain within 12 months of hire.


Ability to type, spell, write, or print legibly with general knowledge of office equipment, PCs, and associated software packages required.

Strong interpersonal communication, documentation skills required.

Must have true customer service oriented work style. Strong customer service skills and the ability to multi-task in a fast paced environment required.

Knowledge of healthcare insurance and managed care preferred.

Ability to coordinate accurate patient data to determine financial obligation and collect insurance co-pay, co-insurance, and self-pay deposits from patients over the phone.

Ability to maintain daily productivity goals and key performance indicators required.

JOB DUTIES: (Including but not limited to:)

Obtains accurate financial and demographic information during Pre-Registration pertaining to the patient account. Utilizes Passport for address verification.

Maintains knowledge and application of all admission processes and procedures for patients in reservation status.

Executes tasks timely with a high degree of accuracy.

Responsible for maintaining productivity standards.

Protects the integrity of the Medical Record. Elimination of duplicate identities (multiple identities per person), Overlays (same, identity for multiple people), Shared Identities (2 or more people claim to be same unique identifier(SSN) by using Smart IX.

Understands and utilizes the Avaya phone queue for Inbound/Outbound calls. Ensure timely after call work to reduce wait times and increase Patient Satisfaction.

Maintains knowledge of the Financial Policy. Coordinate accurate patient data to determine financial obligation based on the financial policy including collection of insurance co-payments, self pay deposits, and patient balances. Utilize Carepricer to create estimates to ensure patient deposits are calculated properly.

Utilizes online verification tools, Passport, or Onesource to obtain patient benefit information.

Appropriately collect patient deposit and/or secure financial clearance following the PAIC financial clearance processes.


Keywords: "Pre-Access Financial Clearance Rep", "Pre-Registration", "Financial Clearance", "Insurance Verification", "Financial Counselor", "Admissions", "Collections"

Entity Information:

Texas Health Resources is one of the largest faith-based, nonprofit health care delivery systems in the United States and the largest in North Texas in terms of patients served.

Texas Health has 25 acute-care and short-stay hospitals that are owned, operated, joint-ventured or affiliated with the system. It has more than 3,800 licensed beds, more than 21,100 employees of fully-owned/operated facilities plus 1,400 employees of consolidated joint ventures, and counts more than 5,500 physicians with active staff privileges at its hospitals.

At Texas Health, we strive to create an atmosphere of respect, integrity, compassion and excellence for all who come in contact with us, be they patients or our employees. We are committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. We invite you to join us in furthering your career through our accomplishments and philosophy of excellence.

Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.